Remote Manager, Customer Support Enablement

AgencyAnalytics; Toronto; Remote; CAD 86,000 - 130,000; Full time

Job summary

A digital marketing solutions provider is seeking a Manager, Customer Support Enablement. This role involves leading the content strategy for support enablement, collaborating with various departments, and driving the development of educational materials. The ideal candidate has extensive experience in content management, strong leadership skills, and a passion for leveraging technology to enhance customer experience.

Qualifications

• 5+ years in Enablement, GTM, or similar role creating educational content.
• Experience developing content strategies that support customer success.
• Strong leadership and stakeholder management skills.

Responsibilities

• Own and scale all Support enablement content.
• Define strategy for the Knowledge Base.
• Collaborate with teams to develop engaging webinars.
• Analyze engagement and performance data for improvements.

Skills

Enablement

Customer Success

Content Strategy

Leadership

Stakeholder Management

Writing

Data Analysis

Job description

A digital marketing solutions provider is seeking a Manager, Customer Support Enablement. This role involves leading the content strategy for support enablement, collaborating with various departments, and driving the development of educational materials. The ideal candidate has extensive experience in content management, strong leadership skills, and a passion for leveraging technology to enhance customer experience.