Social Media & Desktop Support Specialist

Trigyn Technologies; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading solutions provider in Montreal is seeking a Social Media & Desktop Support Specialist to join their Level 3 Operations team. The role involves supporting social media applications, resolving user tickets, and managing vendor interactions. Ideal candidates will possess excellent communication skills and experience in desktop support. This position offers a dynamic work environment within the financial services sector with opportunities to work with cutting-edge social media tools.

Qualifications

• Experience supporting social networking in an enterprise environment, including Twitter, Facebook & LinkedIn.
• Experience working and collaborating with external vendors.
• Experience working with clients (users) to resolve tickets and issues.

Responsibilities

• Support social media cloud services solutions for Financial Advisors and Bankers.
• Liaise with vendors, troubleshoot, monitor, and manage incidents.
• Communicate complex issues to management, vendors, and internal teams.

Skills

Excellent communication skills, verbal and written in English

Windows desktop support

Browser support (IE & Chrome)

Troubleshooting of services for outage handling and root cause analyses

Resolving/managing user tickets and escalations

Problem management

Job description

Social Media & Desktop Support Specialist

Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients.

In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia.

Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community.

Trigyn's direct financial client has an immediate opening for Social Media Operations Specialist in Montreal, Canada.

Description:

Our direct financial client is looking for a motivated individual to join core Level 3 Operations team who is interested in supporting cutting-edge social media applications for the enterprise. The primary responsibility is to support the Social Media cloud services solutions that enables our Financial Advisors and Bankers to communicate with their clients via social media (LinkedIn, Twitter & Facebook).

Duties will include liaison with the vendors, troubleshooting, monitoring, maintenance and incident management. The consultant will be empowered to directly resolve problems and will also be expected to effectively communicate complex issues to management, vendors, business units, and internal engineering teams. The consultant will join a high-energy company and team of very dedicated individuals in the financial services industry. The consultant will also have the opportunity to support new social media software and tools as they are introduced into the Firm.

Required skills:

• Excellent communication skills, verbal and written in English
• Windows desktop support
• Browser support (IE & Chrome)
• Troubleshooting of services for outage handling and root cause analyses
• Resolving/managing user tickets and escalations
• Problem management

Main Products:

• Hearsay
• Socialware
• Sprinklr

Desired technical Skills:

• Experience supporting social networking in an enterprise environment, including Twitter, Facebook & LinkedIn
• Experience working and collaborating with external vendors
• Experience working with clients (users) to resolve tickets and issues

Expectations:

• Test regular patches and cloud service updates as required
• Perform on-call support

Personal Skills:

• Conducts themselves in a professional manner
• Proficient communications skills, both verbal and written (English is a must)
• Team player
• Uses initiative
• Attention to detail

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.

NO THIRD PARTY CANDIDATES PERMITTED. PLEASE RESPOND ONLY IF YOU ARE CURRENTLY ELIGIBLE TO WORK IN CANADA.