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user support technician
Job summary
A local service provider in Markham is seeking a Technical Support Specialist to provide onsite support and supervision for a small team. Responsibilities include addressing technical issues, providing training to users, and participating in application redesign. Candidates must have a bachelor's degree and relevant experience in a fast-paced environment.
Qualifications
- 1 to 2 years of experience in technical support.
- Ability to work in a fast-paced environment under pressure.
- Supervisory experience managing 1 to 2 people.
Responsibilities
- Provide business systems and network support to users.
- Respond to users experiencing difficulties with computer.
- Participate in the redesign of applications.
Skills
Education
Languages: English
Education: Bachelor's degree
Experience: 1 year to less than 2 years
On site: Work must be completed at the physical location. There is no option to work remotely.
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- 1 to 2 people
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Accurate
- Client focus
- Efficient interpersonal skills
- Organized
- Team player
- Time management
- Honesty
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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