Customer Service Representative à Canada

About Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.

About the Quality team

The Quality TAM team manages and enhances technical relationships with our strategic partners worldwide, ensuring seamless integrations and best-in-class performance. We leverage technical acumen, problem-solving abilities, and strategic thinking to enhance partner success, maximize customer value, and drive business outcomes across multiple functions.

About this role

As a Technical Account Manager (TAM), you’ll own critical partner relationships within our Travel vertical. Acting as the bridge between our internal teams (Engineering, Product, Data, Finance) and external partners, you’ll proactively manage and optimize integrations, analyze performance data, and drive improvements. Your curiosity, technical understanding, and strong communication skills will enable you to solve complex issues, enhance operational efficiency, and contribute meaningfully to business growth.

• Technical Relationship Management: Serve as the primary technical point of contact, effectively managing relationships with internal stakeholders and external partners. Ensure clear, proactive communication across teams to maximize partnership value.
• Problem-Solving & Technical Leadership: Lead in-depth analysis of technical integrations and partner performance data. Drive complex projects end-to-end, identifying root causes and recommending practical solutions.
• Data Analysis & Operational Excellence: Leverage SQL and data visualization tools to analyze complex datasets, interpret insights, and drive performance improvements. Develop actionable reports and dashboards that clearly communicate partner performance and integration health.
• Collaboration & Influence: Act as Subject Matter Expert (SME) in cross-functional meetings, clearly articulating technical and business implications. Collaborate proactively with Product, Engineering, Data, Operations, and Finance to deliver strategic outcomes.
• Continuous Improvement: Proactively suggest and implement process improvements to enhance the effectiveness of integrations and partnership management. Own, track, and drive completion of OKRs within your vertical.

• 2+ years in Technical Account Management, Technical Support, or a closely related technical integration role.
• Strong analytical mindset with expertise in SQL (complex queries), API testing (RESTful APIs, JSON), and experience with tools like Datadog, Amplitude, Jira, VS Code, and AI assistance tools (e.g., ChatGPT, Cursor).
• Excellent communication and interpersonal skills, capable of clearly translating complex technical information to diverse stakeholders.
• Ability to independently manage and prioritize workload, demonstrating high levels of initiative and accountability.
• Experience thriving in a fast-paced, ambiguous environment, showing adaptability and resilience under pressure.

$93,000 - $121,000 a year. As a remote-first organization we use benchmarking data reflective of your geographical areas to ensure our compensation package is competitive based on where you reside. Your TA partner will confirm which range applies to your location as part of the hiring process.

Canada Tier 1: $99,000 - $121,000 CAD - Greater Toronto Area (City of Toronto, York Region, Durham Region, Peel Region, Halton Region) - Metro Vancouver (City of Vancouver, North Shore, Burnaby, New Westminster, Tri-Cities, Fraser Valley Edge, South of the Fraser River, and Richmond) Tier 2: $94,000 - $115,000 CAD - All other Regions and Municipalities

USA $93,000 - $119,000 USD

We are remote first: You have the flexibility to work from around the world and the hours that make sense for you– so that you can do your best work while living life on your own terms

- Other perks include: unlimited PTO, recharge days, travel discounts on SuperTravel, Weekly UberEats credit, annual company offsites

- We welcome new family additions with generous parental leave and a flexible return-to-work plan

- Competitive salary packages, equity options, great benefits from day one, wellness budgets, as well as personal and team-level development budgets

- This is just scratching the surface– see our careers site for a more detailed overview of our perks & benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.