Customer Service jobs in Canada

Reporting to the Casino Shift Manager and under the supervision of the Food & Beverage Supervisor, this position focuses on delivering customer service excellence and convenient Food & Beverage services by preparing beverages for Casino guests in an efficient, professional, and courteous manner.

Responsibilities include:

1. Providing exceptional hospitality with personalized service and attentive treatment to ensure guests feel welcome and comfortable.
2. Receiving drink orders.
3. Preparing mixed drinks, bottled/draught beer, wine, and other beverages.
4. Maintaining bar inventory and liquor storage.
5. Cleaning and maintaining bar glassware, surfaces, tools, and equipment.
6. Serving food/snacks to customers.
7. Accepting payment from patrons.
8. Adhering to responsible service of alcohol guidelines.
9. Handling other related tasks as required to serve bar patrons.

Conditions of Employment

• Successful candidates are subject to a background check and must obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA) / Indigenous Gaming Regulators (IGR).
• The minimum age to work in a casino or any area where gaming is visible is 19 years.
• Must possess a valid Saskatchewan Driver’s License and an acceptable driving record.
• Some SIGA locations operate in high sensory environments, which may include exposure to tobacco smoke, high noise levels, flashing lights, and a congested workplace. SIGA complies with all occupational health and safety regulations to mitigate adverse effects.
• Employees must adhere to the Drug & Alcohol policy to ensure safety for all.
• Compliance with all regulatory requirements, including SLGA, Anti-Money Laundering laws, and FINTRAC regulations, is mandatory.

Qualifications

Education:

• Completion of a recognized Bartending course is preferred.
• Completion of Responsible Service of Alcohol Program is preferred.

Experience:

• Experience in customer service handling diverse situations and personalities.
• Previous bartending experience in the restaurant and/or gaming industry is preferred.

Why SIGA?

At SIGA, we prioritize quality of life and an inclusive work environment that fosters a strong sense of belonging. As a non-profit, 100% of our net income benefits our communities. Join a pioneering First Nation organization that makes a difference!

SIGA was named one of Saskatchewan's Top 100 Employers in 2024. We are proud of this recognition and committed to being a leading employer!

Apply today!

Once employed, there are many opportunities for learning, growth, and advancement. We strive to attract the best talent and look forward to reviewing your application.