Bilingual Talent Community (English/French)

Manitoba Public Insurance; Manitoba; On-site; CAD 40,000 - 60,000; Full time

Job summary

A public insurance agency in Manitoba is seeking candidates for various bilingual customer service roles including Customer Care Agent and Claims Processor. Ideal applicants will possess a high school diploma, exceptional communication skills, and a dedicated approach to customer service. Diverse employee benefits and professional development opportunities are offered.

Benefits

Flexible health, dental and vision plans

Registered pension plan

Maternity and parental leaves

Employee assistance program

Qualifications

• Experience in an administrative capacity and customer service.
• Ability to learn tasks quickly.
• Ability to work in a rapidly changing environment.

Responsibilities

• Assist customers in the Contact Centre.
• Process claims and applications.
• Manage customer inquiries efficiently.

Skills

Exceptional communication

Customer service skills

Strong organizational skills

Analytical skills

Multitasking

Typing skills

Education

High school diploma or equivalent

Degree or diploma

Job description

Overview

Are you interested in gaining valuable experience in a fast paced environment?

In order to provide services to the general public in both official languages, various roles at Manitoba Public Insurance are designated as bilingual. To support this need, Manitoba Public Insurance's Bilingual Talent Community allows individuals who are proficient in both official languages, to create a user profile and submit an online application, cover letter and/or resume that will be considered for future opportunities.

Dissirez-vous acquérir une expérience utile dans un milieu de travail au rythme rapide?

Afin d’offrir des services au grand public dans les deux langues officielles, la Société d’assurance publique du Manitoba a désigné bilingues un certain nombre de ses postes. À cette fin, son Groupe de talents bilingue permet aux Manitobains couramment bilingues de créer un profil d’usager et de soumettre en ligne leur demande, leur lettre d’accompagnement ou leur curriculum vitae. La Société examinera ces documents plus tard lorsqu’elle aura un poste à pourvoir.

Responsibilities

• Contact Centre Operations
  • Customer Care Agent
  • Centre d’appels
    • Représentant(e) du service d’assistance à la clientèle
• Service Centre Operations
  • Adjuster
  • Claims Processor
  • Clerk
  • Driver Examiner
  • Estimator
  • Service Centre Representative
  • Centre de services
    • Expert(e) en sinistres
    • Personne chargée du traitement des demandes
    • Commis
    • Examinateur ou examinatrice des conducteurs
    • Estimateur ou estimatrice
    • Représentant(e) de centre de services
• IT Service Management
  • IT Service Desk Analyst
  • Analyste du centre de services informatiques - Services en français
• Rehabilitation Management
  • Case Manager
  • Gestionnaire de cas

Qualifications

Education & Experience

• High school diploma or equivalent is required. A degree or diploma is preferred.
• Experience in an office or administrative capacity along with previous customer service experience or experience in a contact centre environment.

Technical Knowledge and Skills

• Exceptional communication and customer service skills.
• Ability to learn assigned tasks readily.
• Ability to adhere to an established office routine.
• Strong organizational and multitasking skills.
• Strong analytical and decision making skills.
• Ability to work in a rapidly changing environment.
• Strong computer and typing skills.
• Successful completion of the language proficiency assessment.

Études et expérience

• Il faut avoir obtenu un diplôme d’études secondaires ou l’équivalent. Un diplôme constitue un atout.
• Expérience en travail de bureau ou administratif et expérience en service à la clientèle ou dans un centre d’appels.
• Aptitudes exceptionnelles pour les communications et le service à la clientèle.
• Capacité d’apprendre facilement les tâches attribuées.
• Capacité de suivre la routine établie.
• Bon sens de l’organisation et bonne capacité d’exécuter plusieurs tâches à la fois.
• Bon sens de l’analyse et solide esprit de décision.
• Capacité de travailler dans un milieu en évolution rapide.
• Habileté à l’ordinateur et au clavier.
• Réussite de l’examen d’aptitudes linguistiques.

Employee Benefits

Health benefits

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

Wellness

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier‑free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in‑house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

#LI-DNI