Customer Service jobs in South Africa

Paladin Security Group : Making the World a Safer and Friendlier Place because we CARE !

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

We truly believe that where you work matters!

If you want to love going to work every day because of the amazing work environment, we have an award-winning Corporate Culture (not to mention that we have an amazing, fun group of employees working for us). Check it out here : https : / / paladinsecurity.com / about-us / our-culture /

At Paladin, you will find a supportive, fast-paced, team environment within a dynamic industry offering unwavering attention to quality while providing our candidates and employees with an award-winning culture. We trust in your ability and give you the tools, support, and resources to thrive at your job. Come work in a fast-paced environment with great people who value your input, take ownership of their work, and produce great results.

Job Skills / Requirements

Site Description :

Horizon's The Moncton Hospital is located in the city of Moncton. Situated in the centre of this vibrant and friendly city, The Moncton Hospital is a leader in health care delivery and health promotion.

The hospital is a level 2 trauma centre that includes tertiary care for neurosurgery, neonatal intensive care and maternal fetal medicine services. It serves as a referral centre for these tertiary services and other specialty services across New Brunswick, Prince Edward Island and northern Nova Scotia.

The Moncton Hospital is among Canada's leading centres for neurosurgery, neurology and active advanced-stage oncology (cancer) services and is home to the NB Child and Adolescent Psychiatric Unit, the NB Organ and Tissue Program and the Perinatal NB Program.

Position : Casual Security Guard

Site : The Moncton Hospital

Overtime : Overtime (excess of 44 hours)

Hours : As needed

Payrate : $ 20.73 / hour

Posting Date : April 22 2025

Internal Closing Date : July 31, 2025

External Closing Date : July 31, 2025

Key responsibilities :

• Patrol Hospital Grounds : Conduct regular rounds of hospital premises, including parking areas, hallways, patient rooms, entrances, and exits, to ensure the safety and security of the site.
• Monitor Surveillance Systems : Operate security cameras and alarm systems, ensuring any suspicious activity is reported immediately to the appropriate authorities.
• Access Control : Monitor and control entry points to the hospital, ensuring that only authorized individuals are allowed access to restricted areas.
• Respond to Emergencies : Act quickly in emergency situations, such as medical emergencies, fire alarms, or security threats. Assist hospital staff as needed during crises and evacuations.
• Provide Customer Service : Greet and assist visitors, patients, and hospital staff. Provide directions and ensure that guests adhere to hospital policies and procedures.
• Conflict Resolution : De-escalate tense situations, resolve conflicts, and ensure that all interactions are handled calmly and professionally.
• Report Writing : Document daily activities, incidents, or accidents accurately. Complete reports on incidents, breaches, and security concerns.
• Collaboration with Hospital Staff : Work closely with hospital staff and local law enforcement to provide a coordinated security effort and ensure the safety of all parties involved.
• Enforce Hospital Policies : Ensure that hospital policies, including visitor and patient protocols, are followed. Address any violations in a manner that upholds hospital safety standards

Prerequisites :

• Valid Security License for the province of New Brunswick
• Immunization records for Mumps, Measles, Rubella, Varicella and two step TB skin test
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF / MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware : The UoF / MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position / availability

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive wage and benefits package.
• Free Uniforms
• Company paid Security License
• Dry cleaning & hemming / tailoring allowance

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Education Requirements (Any)

High School Diploma / GED

Additional Information / Benefits

• Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits : Medical Insurance, Dental Insurance

This job reports to the Client Service Manager

This is a As Needed position Various .

Number of Openings for this position : 4