Communication jobs in Canada
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Customer Success & Retention Specialist
Job summary
A customer service solutions provider is looking for a friendly and driven Customer Service Agent to enhance customer experience by addressing inquiries and resolving concerns. This part-time position, based in Cranbrook, Alberta, offers competitive pay and remote work options. Applicants should have strong communication skills and previous customer service experience. A supportive team environment and opportunities for growth are available.
Benefits
Qualifications
- Previous customer service experience or similar roles is beneficial.
Responsibilities
- Provide exceptional service to customers via phone, email, and chat.
- Effectively handle and resolve customer issues or complaints.
- Learn and maintain in-depth knowledge of products/services.
- Assist with processing orders, tracking statuses, and managing returns.
- Maintain accurate logs of all customer interactions.
- Work with internal teams to find solutions.
- Collect feedback to identify service improvements.
- Build strong relationships with customers through proactive support.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.