Work-From-Home Customer Service Representative (Full-Time)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service organization in Canada is seeking candidates for customer service roles. You will handle inbound inquiries, troubleshoot issues, and achieve quality service. Ideal applicants should have strong communication skills and basic technical knowledge. This position offers hourly pay, bonuses, and flexible schedules, including remote work options.

Benefits

Comprehensive benefits including medical, dental, vision, and life insurance

Paid time off and training

Career growth opportunities and regular raises

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite and Windows operating system.

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Provide quality customer service and product information.
• Recognize sales opportunities and apply sales skills to upgrade services.
• Ensure first call resolution through effective problem-solving.
• Appropriately escalate customer dissatisfaction to the management team.

Skills

Organizational skills

Written communication skills

Oral communication skills

Basic technical troubleshooting

Sales skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Why consider this job opportunity

• Hourly pay plus bonuses with opportunities for regular raises
• Comprehensive benefits including medical, dental, vision, and life insurance
• Flexible schedules and remote work-from-home options
• Paid time off and paid training provided
• Engaging work environment with daily contests and prizes
• Career growth opportunities with a focus on internal promotions

What to Expect (Job Responsibilities)

• Handle inbound customer inquiries and troubleshoot basic technical issues
• Provide quality customer service and product information
• Recognize sales opportunities and apply sales skills to upgrade services
• Ensure first call resolution through effective problem-solving
• Appropriately escalate customer dissatisfaction to the management team

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Ability to evaluate, troubleshoot, and follow up on customer issues

How to Stand Out (Preferred Qualifications)

• Experience in customer service, tech support, inside sales, or back-office support
• Strong typing skills (20+ words per minute)
• Proven ability to thrive in a fast-paced environment

#CustomerService #RemoteWork #CareerGrowth #BPO #JobOpportunity