WFM Lead – Real-Time Scheduling & Analytics

Rogers Communications; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A financial services institution is seeking a Workforce Management Coordinator in Toronto. The role involves coordinating operational activities, scheduling, and reporting for the contact center team. Candidates should have at least 2 years of customer service experience, preferably in financial services, and possess exceptional organizational skills. This is a full-time on-site position with variable shifts.

Qualifications

• At least 2 years’ customer service experience in financial services.
• Exceptional customer service and problem-solving skills required.
• Ability to adapt in a fast-paced work environment.

Responsibilities

• Coordinate scheduling and operational activities for contact center.
• Assist in strategic planning and reporting.
• Collaborate with internal teams and attend meetings.

Skills

Customer service experience

Problem-solving skills

Relationship management

Organizational skills

Time management skills

Job description

A financial services institution is seeking a Workforce Management Coordinator in Toronto. The role involves coordinating operational activities, scheduling, and reporting for the contact center team. Candidates should have at least 2 years of customer service experience, preferably in financial services, and possess exceptional organizational skills. This is a full-time on-site position with variable shifts.