Virtual Account Manager

Charter Telecom; Burnaby; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading telecom provider in Metro Vancouver is seeking a Virtual Account Manager (Inside Sales) to support Account Managers and manage customer relationships. The candidate should have a degree in business or related fields, strong sales and interpersonal skills, and be proficient with MS Office and CRM systems. This role is ideal for those passionate about sales with opportunities for career advancement.

Qualifications

• Degree in business, marketing, or related field preferred.
• Experience in customer service is an asset.
• Passion for sales and relationship-building.

Responsibilities

• Develop understanding of service/product offerings.
• Track stock levels and manage orders.
• Handle inbound sales requests and manage accounts.
• Support Account Managers with quotes and proposals.

Skills

Sales skills

Interpersonal skills

Communication skills

Data entry accuracy

Ability to manage multiple priorities

Education

University degree in business or equivalent

Tools

MS Office

CRM systems

Job description

Overview

Charter is a growing information technology provider founded in 1997 and headquartered in Victoria. We offer a broad array of high-value product and service solutions to clients operating mission-critical networks and applications. This role is for a Virtual Account Manager (Inside Sales) who will collaborate with Account Managers on daily tasks such as sales, renewals, and customer interactions.

We are a high-energy team with core values of empowerment, flexibility, agility, innovation, knowledge, work-life balance, and strong ethics. This role provides an opportunity for new sales professionals or experienced inside sales representatives to learn and grow, with potential to advance to an account manager role in the future.

Responsibilities

• Develop a solid understanding of Charter’s service and product offerings to enable productive discussions with potential and current customers.
• Diligently track stock levels for product availability; promptly obtain information and data from manufacturers and distributors regarding orders, as required.
• Manage and qualify inbound sales requests/calls.
• Handle delivery and order escalations via established processes; follow up on order management from entry to delivery and estimate delivery dates to customers based on knowledge of delivery schedules.
• Successfully manage and maintain specifically assigned accounts.
• Support assigned Account Managers on the development of sales quotes, sales orders, and proposals on a timely basis, including RFP bid or response pricing.
• Work with Account Managers to keep account activities and information up to date, including accurately managing and maintaining customer information.
• Other projects or duties assigned.

Required Knowledge, Skills, and Experience

• University degree, preferably in a business discipline such as marketing or sales; and/or equivalent work experience with inside sales and B2B selling.
• Experience in a customer service role would be an asset.
• Passionate about sales and building positive relationships with customers, utilizing outstanding interpersonal skills.
• Sound knowledge of MS Office; familiarity with any CRM system is a bonus.
• Exceptional and adaptable communicator, both verbally and in written communications.
• Ability to manage multiple priorities and produce results within deadlines.
• Proven accurate data entry and attention to detail.
• Ability to lift up to 40 lbs.

Working Conditions

• Preferably ON-based in a hybrid work environment
• Minimal travel (Less than 10%)
• Overtime as required

If you think that you are a good fit, please apply — we look forward to hearing from you!

Charter is an equal-opportunity employer committed to inclusive, barrier-free recruitment and selection processes. Diversity forms the foundation for excellence and Charter seeks team members who will work respectfully and constructively with everyone. We encourage applications from members of groups historically underrepresented on any grounds listed under the Human Rights Code, including gender, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age and/or self-identify as Indigenous (status, non-status, Metis, and Inuit). To request an accommodation in completing an employment application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]