Support Representative II, Pre Flight

Ricoh Canada Production Print; Vaughan; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading print solutions provider is seeking a Support Representative II, Pre Flight Technician in Vaughan, Canada. The role involves preparing and repairing equipment, ensuring functionality, and maintaining customer relations. Candidates should have post-secondary education and at least 2 years of technical experience. Join a passionate team committed to delivering excellence.

Benefits

Medical, dental, life, and disability insurance

Company retirement plan with matching contributions

Tuition assistance programs

Paid vacation time and holidays

Ongoing personal and professional development

Qualifications

• Minimum of 2 years experience or basic technical knowledge (mechanical, electronics, and basic computer skills) typically gained through Electrical and / or Mechanical training.

Responsibilities

• Assembly / testing of designated equipment according to order details.
• Account for complete configuration as specified by order.
• Test all functions to ensure full and proper functionality.
• Address any special program requirements.
• Affix identifying decals and prepare finished product for shipping.
• Develop and maintain positive and effective communications with company personnel.
• Promote and practice good customer relations.
• Assist in equipment movement by loading / unloading, packing / unpacking.
• Troubleshoot a machine with assistance.

Skills

Excellent diagnostic, problem solving and technical skills

Effective written and verbal communication skills

Good organizational and interpersonal skills

Ability to work well with department team members and other department staff

Ability to follow documented manuals and procedures

Solid understanding of technical testing

Education

Post Secondary Education

Job description

Join to apply for the Support Representative II, Pre Flight role at Ricoh Canada Production Print

Overview

The Pre Flight Technician prepares a broad range of new equipment for delivery, repairs customer equipment in house, and makes used equipment ready to be resold per policy. The Pre Flight Technician is responsible for the repair and service of designated equipment including high quality assurance. The position is responsible for the satisfactory completion of all required training programs for assembly and testing of all products in preparation for shipping to customer locations.

Responsibilities

• Assembly / testing of designated equipment according to order details
• Account for complete configuration as specified by order
• Test all functions to ensure full and proper functionality
• Address any special program requirements
• Affix identifying decals and prepare finished product for shipping
• Develop and maintain positive and effective communications with company personnel
• Promote and practice good customer relations (internal customers such as other Supply Chain staff and other departments such as technical services)
• As applicable, is responsible for the cleaning of copier components for field use (i.e. cleaning units and development units)
• Communicate all unusual technical and / or customer related problems to immediate supervisor and / or technical specialist on a timely basis
• Assist in equipment movement by loading / unloading, packing / unpacking, setting-up, and de-installation
• Final sign-off for preflight completion
• Troubleshoot a machine with assistance
• Other duties as assigned by manager

Qualifications

• Post Secondary Education
• Minimum of 2 years experience or basic technical knowledge (mechanical, electronics, and basic computer skills) typically gained through Electrical and / or Mechanical training

Knowledge & Skills

• Excellent diagnostic, problem solving and technical skills
• Effective written and verbal communication skills
• Good organizational and interpersonal skills
• Ability to work well with department team members and other department staff
• Ability to follow documented manuals and procedures within a range of responsibilities and segments
• Solid understanding of technical testing

About Us

Come Create at Ricoh : If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, such as ongoing personal and professional development.

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