Store Manager

Pet Valu; North Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the pet retail industry is seeking a Store Manager who will coach and develop a passionate team. The ideal candidate will have retail management experience and strong customer service skills, ensuring exemplary service standards are met. Join us in providing the best solutions for pet owners in a supportive, pet-oriented environment.

Benefits

Management training

Product knowledge

Competitive wages

Pet-oriented career-building environment

Qualifications

• Minimum of 2 years customer service and retail store management experience.
• Outgoing and friendly personality with strong customer service skills.
• Ability to work scheduled hours, including weekends and evenings.

Responsibilities

• Coach and develop your store team to deliver exceptional service.
• Manage recruiting, scheduling, training, and task assignments for staff.
• Ensure adherence to operational standards and corporate procedures.

Skills

Customer service

Retail management

Leadership

Coaching

Interpersonal skills

Tools

POS systems

Job description

Job Description :

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals.

All of our stores are committed to helping local pets in need. We partner with local shelters, rescues, and charities for adoption events, in-store adoptions (select stores only), pet food bank programs, as well as through our national donation drives and fundraising campaigns.

At Pet Valu, we're Pet Experts and pet lovers too.

Job Overview :

As a Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and solutions for their pets. You will be part of a passionate team of Pet Experts and enjoy helping Pet Parents every day. If you're enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

What you get :

• Management training
• Product knowledge
• Competitive wages
• Pet-oriented career-building environment

What you do :

• Ensure customer service standards are met by staff; maintain courteous relationships within the community (e.g., Humane Society)
• Manage a team of employees including recruiting, scheduling, training, assigning tasks, supervision, and coaching
• Ensure staff adhere to operational standards and procedures set at the corporate level
• Coordinate administrative activities such as order placements, inventory management, store and safety audits, minor repairs, and corporate paperwork
• Work with the team to achieve targeted business results
• Perform other duties as required

What you bring :

• Minimum of 2 years customer service and retail store management experience
• Enthusiasm for learning and growth in the pet care industry
• Outgoing and friendly personality with strong customer service skills
• Ability to work scheduled hours, including weekends and evenings
• Reliable transportation to and from the store
• Ability to observe and coach employees on sales techniques and customer service
• Capacity to understand and escalate inter-team conflicts when necessary
• Working knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is an asset

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