Sr Sales and Operations Coordinator

Herc Rentals; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading rental equipment company in Toronto is seeking a Senior Sales and Operations Coordinator to enhance customer service and manage operations. Responsibilities include optimizing driver routes and managing customer inquiries. Ideal candidates have a background in customer service and a valid driver's license. This full-time role offers competitive pay of $30 - $35/hour and extensive benefits, promoting growth in the rental industry.

Benefits

Medical, Dental and Vision Coverage

Life and disability insurance

Company matched Pension Plan

Qualifications

• Fluent in Rental Man and On the Go use.
• 2 - 4 years of relatable experience.
• A valid driver's license with a clean driving record.

Responsibilities

• Manage a profit and loss statement.
• Proactively answer and resolve customer questions.
• Optimize routing of drivers by being a DOT Regulations expert.

Skills

Decision Making / Judgement

Initiative

Planning

Personal Organization

Adaptability / Flexibility

Teamwork

Education

High school or GED

College Degree

Tools

Rental Man

On the Go

DOT Regulations

Fleet Procurement

Job description

Overview

If you are currently an employee of Herc Rentals please apply using this link : Herc Employee Career Portal

Founded in 1965 Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals parent company known as Herc Holdings Inc. listed on the New York Stock Exchange on July 1 2016 under the symbol HRI. Herc Rentals serves customers through approximately 620 locations and has about 10200 employees in North America as of June 30 2025.

In Canada Herc Rentals has a significant presence with multiple locations across the country. The company provides a wide range of equipment rental services to various industries including construction, industrial and government sectors. Herc Rentals is committed to supporting Canadian businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability ensuring that its operations comply with Canadian regulations and standards.

Job Purpose

The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentals branch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help and hungry to learn and grow their career. This individual will float between various branches in the GTA.

Responsibilities

• Take initiative and work autonomously
• Manage a profit and loss statement
• Effectively grow a diverse portfolio of customers
• Manage a fleet inventory mix
• Become a safety expert
• Be an expert in the equipment rental industry
• Be promoted and grow your career!

What you will do

• Proactively answer and resolve customer questions
• Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors
• Optimize routing of drivers by being a DOT Regulations expert
• Aid and support the other coordinators at the branch
• Be a trusted partner to the territory sales representatives
• Manage a portfolio of customers
• Maximize revenue through superior customer service on all existing orders
• Finalize sales for both inbound and outbound calls
• Provide customers with expert advice on the selection operation and maintenance of all the various types of equipment
• Generate process, analyze and review the daily business reports
• Support all team members

Skills

• Decision Making / Judgement
• Initiative
• Planning
• Personal Organization
• Adaptability / Flexibility
• Teamwork

Requirements

• High school or GED required; College Degree preferred
• Must be fluent in Rental Man
• Fluent with On the Go use
• Proficient in DOT Regulations and load securement guidelines
• Building fluency with Fleet Procurement and daily dashboard and branch manager checklists
• Act as local expert on Optimus and pricing practices
• Assist others with
• Continue to open accounts and prescreen customers using eApply
• 2 - 4 years of relatable experience
• A valid drivers license with a clean driving record
• Ability to drive and operate multiple types of vehicles and equipment
• Ability to communicate with customers

Req #: 63549

Pay Range : $30 - $35 / hr can vary depending on experience

Please be advised that the actual salary offered for any position is subject to the companys sole discretion and may be influenced by various factors including but not limited to the candidates qualifications experience location and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical Dental and Vision Coverage

Life and disability insurance

Healthcare spending account

Smoking Cessation Program

Weight Loss Program

Herc Life Wellness Program

Building Your Financial Future

Company matched Pension Plan

Employee Stock Purchase Program

Registered Retirement Savings Plan

Non Registered Savings Plan

Tax Free Spending Account (TFSA)

Life & Work Harmony

Paid Vacation Time Off (Minimum 3 weeks)

Paid sick days

Military leave

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Mechanic Tool reimbursement of up to $500 per year

Auto & Home Insurance Discounts

Protecting You & Your Family

Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Disability Insurance

Critical Illness Insurance

Accident Insurance

Herc Rentals is an equal opportunity employer

Required Experience :

Senior IC

Key Skills

Sales Experience,Microsoft Office,Customer Service,Hotel Experience,Hospitality Experience,Basic Math,Microsoft Powerpoint,Salesforce,Filing,Project Management Software,Administrative Experience,Sales Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 30 - 35