Spa Front Desk

Hand & Stone - Burlington; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local spa in Burlington is seeking an experienced sales professional to join their front desk team. The ideal candidate will deliver exceptional client experiences, handle memberships, and support daily operations. This role requires strong sales skills and a background in customer service, ideally in a wellness or similar environment. The position offers hourly wage plus commissions and health benefits for full-time employees.

Benefits

Competitive salary

Health benefits for full-time employees

Flexible scheduling

Ongoing training and growth opportunities

Opportunity for advancement

Qualifications

• Minimum 2 years of experience in a sales, customer service, or front desk role.
• Experience in spa, salon, fitness, or hospitality preferred.
• Proven track record of meeting or exceeding sales goals.

Responsibilities

• Greet and check in clients warmly and professionally.
• Sell memberships, upgrades, gift cards, and retail products.
• Handle phone calls, bookings, and schedule adjustments.
• De-escalate concerns and handle emotional clients with empathy.
• Follow up with clients to encourage repeat visits.

Skills

Sales skills

Customer service

Communication

Emotional intelligence

Multitasking

Tools

Zenoti booking software

Job description

Benefits

• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

We are seeking a mature, reliable, and experienced sales professional to join our front desk team. This role is ideal for someone who takes pride in delivering exceptional client experiences, thrives in a fast‑paced, multitasking environment, has a natural sales ability and understands the importance of follow‑through and accountability. Our service providers depend on a strong, competent front desk team; you keep the spa running smoothly so diligence in your role is required.

This is not an entry‑level role. Previous experience in sales, customer service, or reception (preferably in a wellness, spa, or fitness setting) is required.

About the Role

As the first and last point of contact for clients, you will be responsible for both creating a welcoming atmosphere and driving business success through membership sales, service upgrades, and operational excellence. This position demands emotional intelligence, precision, and a strong sense of responsibility.

What You’ll Do

• Greet and check in clients warmly and professionally
• Confidently sell memberships, upgrades, gift cards, and retail products
• Handle phone calls, bookings, and schedule adjustments with efficiency and accuracy using zenoti booking software
• De‑escalate concerns, confidently uphold policies, and handle emotional clients with empathy and professionalism
• Connect with each client you interact with to build rapport and trust and learn how to best be of service to them
• Multi‑task under pressure while maintaining a positive demeanor
• Follow up with clients to encourage repeat visits and promote current offers
• Work closely with the spa team to ensure smooth and efficient daily operations
• Take ownership of any service or operational gaps and resolve them proactively

Who You Are

• A proven salesperson, comfortable talking about products and services and closing sales
• Mature, reliable, and self‑directed — you do what needs to be done without being asked
• Calm and professional under pressure; you thrive when things get busy
• Highly organized with impeccable attention to detail
• Tech‑savvy, able to quickly learn scheduling software and systems
• Strong verbal and written communicator
• Warm, approachable, and team‑oriented
• Flexible and available to work evenings, weekends, and holidays as needed

Qualifications

• Minimum 2 years of experience in a sales, customer service, or front desk role
• Experience in spa, salon, fitness, or hospitality preferred
• Proven track record of meeting or exceeding sales goals

What We Offer

• Hourly wage + commissions on memberships and product sales
• Staff discounts on services and retail products
• Flexible scheduling of Full‑time hours
• Health benefits for full‑time employees
• A clean, professional, and supportive work environment
• Ongoing training and growth opportunities
• Opportunity for advancement into a Team Lead/Assistant Management role

Apply Now

If you are a high‑performing, service‑driven professional who wants to be part of a thriving spa environment, we want to hear from you. Please submit your resume and a short cover note explaining why you're a fit for this position.