Solutions Consultant

Magnet Forensics; Canada; Remote; CAD 342,000; Full time

Job summary

A leading software company in Canada seeks a Solutions Consultant to act as a key technical advisor and product advocate during the sales process. The successful candidate will work closely with the sales team, conduct product demonstrations, and provide innovative solutions to meet client needs. Ideal candidates will have a relevant degree and 3–5 years of experience with various digital forensic tools. This role offers a competitive salary and benefits.

Benefits

Competitive salary

Inclusive workplace

Learning and development opportunities

Qualifications

• 3–5 years' experience in various computer, mobile, and cloud software solutions.
• 3–5 years' experience deploying forensic tools within a network environment.
• Excellent verbal and written communication skills in English.

Responsibilities

• Act as primary technical liaison between sales team and clients.
• Conduct product demonstrations for potential clients.
• Provide technical guidance during proposal development.

Skills

Technical liaison skills

Excellent communication

Analytical thinking

Ability to adapt technical knowledge

Education

College/University Degree or Diploma in Engineering, IT, Computer Science

Tools

AXIOM

DVR Examiner

Magnet Witness

Cellebrite

Job description

Overview

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions modernize digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees around the world, Magnet Forensics supports learning and development and values an incredible team with integrity. If you think you would be the right person to join our team, we would love to hear from you.

Your Team

We are a dynamic, cross‑functional team driven by a shared sense of purpose. We push boundaries to deliver world‑class digital forensics tools to law enforcement, government agencies, and corporations.

Role Summary

As a Solutions Consultant, you will act as the key technical advisor and product advocate during the sales process. You will work closely with the sales team to understand customer requirements and provide innovative solutions, deliver compelling product demonstrations, and clearly communicate the value proposition to potential clients. Your digital forensic expertise and investigations knowledge will support the sales cycle and ensure customer success. You will report to the Manager, Solution Consultants, who oversees your region.

What You Will Accomplish

• Act as the primary technical liaison between the sales team and clients, providing in‑depth product knowledge throughout the sales cycle.
• Conduct comprehensive product demonstrations and presentations, showcasing features and benefits to potential clients.
• Collaborate with the sales team to identify client requirements and propose tailored solutions.
• Provide technical guidance during proposal development to ensure solutions align with client objectives and industry best practices.
• Facilitate smooth transitions from pre‑sales to post‑sales support, working with support teams to ensure customer satisfaction and onboarding.
• Provide technical training and support to the sales team on product updates and industry trends.
• Maintain understanding of competitive landscape and market trends to refine product positioning and sales strategy.

What We Are Looking For

We’re looking for candidates who demonstrate indicators of success through skills and experiences, not just resumes. We welcome development and growth, and we will learn from you as you learn from us. There are a few must‑haves, kept short:

• College/University Degree or Diploma in Engineering, IT, Computer Science, or equivalent experience.
• 3–5 years’ experience with various computer, mobile, and cloud software solutions (e.g., AXIOM, IEF, FTK, Encase, XRY, GrayKey, GrayKey FasTrak, DVR Examiner, Magnet Witness, Griffeye, VeraKey, Cellebrite, Oxygen, etc.).
• 3–5 years’ experience deploying forensic tools within a network environment.
• 3–5 years’ experience in investigations involving multimedia with tools such as DVR Examiner, Magnet Witness, and Griffeye.
• Experience with cloud and virtual machines is desirable.
• Experience in private sector incident response, EDRM, or corporate internal investigations is desirable.
• Ability to translate technical knowledge for different audiences.
• Excellent verbal and written communication skills in English. Other language skills are a plus.
• Ability to travel approximately 40% of the time.

The Most Important Thing

We’re looking for candidates who can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission. OWN – We are accountable for results with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting customer needs. EVOLVE – We continuously innovate and collaborate to make an impact.

Compensation & Benefits

The compensation range is for the primary location for which the job is posted; actual compensation may vary by location and factors such as qualifications and experience. If applying for a role outside the primary location and selected for an interview, the Talent Acquisition Partner can share more information. If the role includes an incentive component, the range below represents total target compensation (TTC):

Compensation Range: $133,000 MIN - $190,000 MID - $247,000 MAX, Currency: USD

Magnet Forensics is an Equal Opportunity Employer and conducts its hiring without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden by law. We are committed to an inclusive, accessible recruitment process. Accommodation is available upon request. Please email [e-mail] for accommodations.

All offers require satisfactory completion of a background check conducted in accordance with applicable laws. Refusal may be grounds for revoking an offer. US Applicants: Magnet Forensics participates in E-Verify and will provide Form I-9 information to confirm work authorization.