Site Leader

Ricoh Americas Holdings; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading service provider in Canada is seeking a Site Leader to oversee day-to-day operations and staff. This role involves managing workflows, ensuring payroll accuracy, and achieving shift profitability while maintaining quality standards. The ideal candidate will have a high school diploma, 3-5 years of experience in a mail room or copy centre, and excellent interpersonal and organizational skills. Experience with production equipment is required. Join us to help drive exceptional service delivery.

Qualifications

• 3-5 years of experience in a mail room or copy centre.
• Experience with production equipment and tools.

Responsibilities

• Supervise day-to-day operations and staff.
• Implement and manage Ricoh Service Excellence.
• Train staff on workflow and machine operations.
• Ensure payroll accuracy.
• Achieve shift profitability through effective supervision.
• Maintain quality and efficiency standards.

Skills

Interpersonal skills

Keyboarding skills

Attention to detail

Organizational skills

Self-motivation

Communication skills

Microsoft Office

Ability to lift 30+lbs

Education

High School Diploma or equivalent work experience

Tools

Shrink-wrap

Paper cutter

Hole driller

Bindery equipment

Jogger

Tape machine

Electric stapler

Scales

Collators

Job description

Site Leader, MS

Ricoh is currently looking for career-oriented individual to supervise the day-to-day operations and staff of specified location. The Assistant Manager may run shifts or site solo. Functions as a document specialist or other operations worker the majority of the time. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed. Also, will be able to complete month-end management reports in the absence of the Site Manager.

RESPONSIBLILTIES

• Responsible for effective implementation and management of Ricoh Service Excellence
• Handles formal contact with the customer on a daily basis
• Provides training on workflow and machine operations
• Ensures payroll accuracy by overseeing and correcting all time clock punches
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies
• Ensures the quality of operations for shift by assisting in the achievement of goals
• Meets quality and deadline standards by the effective use of job scheduling practices
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work
• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department
• Completes site reports and other paperwork as necessary
• Will support high‑performing Data Entry and Indexing team responsible for accurately capturing, validating, and organizing critical information across multiple systems. This role ensures the team maintains exceptional data quality, operational efficiency, and adherence to established standards and timelines.

QUALIFICATIONS

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent work experience
• Minimum 3-5 years of experience working in a mail room or copy centre
• Require experience in use of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators and related equipment

SKILLS:

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong keyboarding skills with a high degree of accuracy.
• Excellent attention to detail and organizational skills.
• Ability to handle repetitive tasks while maintaining accuracy and focus.
• Strong self-motivation to drive results
• Excellent communication skills both verbal and written
• Effective use of Microsoft Office
• Ability to lift 30+lbs. as necessary