service advisor

Advanced 1 Stop Service & Sales; Northwestern Ontario; On-site; CAD 50,000 - 65,000; Full time

Job summary

A local automotive service company in Northwestern Ontario is seeking a candidate to supervise staff and advise clients on sales promotion strategies. Responsibilities include managing customer inquiries and complaints, and ensuring smooth operations within the service station. The ideal candidate has 3+ years of relevant experience and holds a secondary school diploma. This is a permanent position with competitive benefits.

Benefits

Free parking available

Learning / training paid by employer

Qualifications

• 3 years to less than 5 years of experience in a relevant field.

Responsibilities

• Supervise staff.
• Advise clients on advertising or sales promotion strategies.
• Manage customer inquiries and complaints.

Education

Secondary (high) school graduation certificate

Job description

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work setting

• Automobile repair services
• Private company, corporation or industry
• Business services
• Automotive service station

Tasks

• Supervise staff
• Advise clients on advertising or sales promotion strategies
• Advise customers on work performed and condition of equipment
• Answer written and oral inquiries
• Address customers' complaints or concerns
• Advise customers on work performed and future repair requirements
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Receive payments
• Sell merchandise
• Explain procedures, risks and benefits to clients
• Advise on use and appropriateness of goods or parts
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Supervision

• 3-4 people

Experience

• 3 years to less than 5 years

Financial benefits

• Bonus

Other benefits

• Free parking available
• Learning / training paid by employer
• Parking available
• Durée de l\'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 80 hours bi-weekly