Senior Product Support Lead – AI SaaS

Pigment; Remote; CAD 100,000 - 125,000; Full time

Job summary

A fast-growing SaaS company in Toronto is seeking a technical support specialist to assist customers in maximizing their experience with the platform. The ideal candidate will have over 4 years of experience in application support and be able to effectively troubleshoot and provide solutions. A collaborative spirit is required to work closely with product managers and other team members. Join our vibrant team and contribute to innovative business planning solutions!

Benefits

Competitive compensation package

Comprehensive medical, dental, and vision insurance

Generous time off and parental leave

High-end work equipment

Qualifications

• 4+ years in application support or technical support role.
• Proficient in communicating complex issues verbally and in writing.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Guide customers in resolving issues related to the product.
• Act as a resource for colleagues and customers on product-related queries.
• Collaborate with Product Managers for improvements based on customer feedback.

Skills

Application support

Problem-solving

Technical understanding

Project management

Interpersonal skills

Communication

Tools

HTML

CSS

SQL

APIs

Job description

A fast-growing SaaS company in Toronto is seeking a technical support specialist to assist customers in maximizing their experience with the platform. The ideal candidate will have over 4 years of experience in application support and be able to effectively troubleshoot and provide solutions. A collaborative spirit is required to work closely with product managers and other team members. Join our vibrant team and contribute to innovative business planning solutions!