Senior Manager Process Transformation & Large Programs

RBC; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A major Canadian bank in Toronto is seeking a transformation lead for its Cash management Operations Center. This role involves driving change towards digital capabilities, optimizing operational processes, and collaborating with product teams to enhance efficiency. Candidates need a university degree and expertise in Payments and Cash Management. The position offers competitive compensation within a dynamic team. Flexible work-life balance options are available.

Benefits

Comprehensive Total Rewards Program

Leaders who support your development

Flexible work/life balance options

Qualifications

• Deep understanding of Payments and Cash Management products, services, and operational processes.
• Hands-on experience managing major transformation programmes in Operations.
• 3-5 years experience with E2E process review and mapping.

Responsibilities

• Transform and execute future operations model for the Cash management Operations Center.
• Provide guidance to product teams to align new digital capabilities with organizational goals.
• Work closely with product and design teams to support the development of key digital capabilities.

Skills

Project management and planning skills

Strong oral and written communication skills

Confidence in decision making and strategic planning

Strong collaboration and stakeholder management skills

Critical thinking

Change management mindset

Strong Excel skills

PowerPoint skills

Education

University degree or equivalent experience (Business / Computer Science preferred)

Job description

Job Description

WHAT IS THE OPPORTUNITY?

Lead the transformation of our Cash management Operations Center and be the liaison between Payment Trade Operations and the Digital Product teams. Drive change towards digital capabilities, as well as build the future of operations. Re-imagine and design work related to supporting RBC Edge and Commercial Servicing programs. Deliver transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction. Deliver strategic insights to Lines of Business and Partners, along with responsible for optimizing and transforming operational processes based on unique end-to-end view of rework and costs.

WHAT WILL YOU DO?

• Accountable for driving, transforming, and executing our future operations model, aligning our teams and processes based on new and future digital capabilities.
• Provide guidance and consulting support to product teams, leveraging client insights and operations expertise to drive prioritization on new digital capabilities that align with organizational objectives.
• Set up appropriate metrics to measure and track new operations adoption.
• Design and deliver meaningful change management practices that enhance organisation’s execution innovation.
• Work closely with the product and design teams to support the development of key digital capabilities that will help transform our operations center.
• Identifies opportunities for efficiencies, including optimisation and transformation through effective use of enablers/ levers around AI and automation.
• Maximises synergies and look for economies of scale within Operations, ensuring risk identification evaluation, continuous monitoring, effective controls and escalation disciplines are in place to mitigate reputational, financial and operational risk.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• University degree or equivalent experience (Business / Computer Science preferred)
• Deep understanding of Payments and Cash Management products, services, and operational processes.
• Hands‑on experience and expertise managing and leading major transformation programmes in Operations.
• Project management and planning skills
• Strong oral and written communication skills
• Strong collaboration and stakeholder management skills
• Confidence in decision making and strategic planning
• Sense of urgency with ability to handle multiple demands
• Strong Excel skills and PowerPoint skills
• Critical thinking
• Change management mindset

Nice‑to‑have:

• 3‑5 year’s experience with E2E process review, process mapping, documentation, and remediation planning
• 2 years experience in Application maintenance or End user support function
• Experience with Large data
• SOX Controls knowledge to meet process requirements
• Financial reporting cycle experience
• Operational /process background with exposure to LSS (Lean Six Sigma) or process re‑engineering preferred
• Interest in AI solutions applied to process optimisation

WHAT IS IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training programme in financial services
• Flexible work\/life balance options
• Opportunities to do challenging work

Job Skills

Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Time Management, Waterfall Model

Additional Job Details

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-19

Application Deadline: 2026-01-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programmes intended to foster a workplace based on respect, belonging and opportunity for all.