Senior Manager, Process Owner, Individual New Business & Underwriting

RBC; Mississauga; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading financial institution in Canada is seeking a leader for the Operational Excellence team in Insurance. This role focuses on managing processes related to Individual New Business and Underwriting Operations. Candidates should have 7-10 years of leadership experience in operations and a proven track record of driving process improvements. The position offers competitive pay, flexible work balance, and a supportive work environment focused on diversity and inclusion.

Benefits

Flexible benefits

Career development programs

Investment and retirement savings plans

Qualifications

• Minimum 7 to 10 years of experience as a leader in operations/operational support, process design/management, or strategic business implementation.
• A growth mindset, bias for action, and focus on continuous improvement and efficiency.
• Proven track record of leading and driving change through problem solving, impact, and influence.

Responsibilities

• Proactively drive the continuous improvement of processes to meet efficiency targets.
• Identify existing process gaps and create a roadmap of opportunities.
• Maintain understanding of performance against established metrics.

Skills

Client Counseling

Commercial Acumen

Critical Thinking

Customer Relationship Management (CRM)

Decision Making

Long Term Planning

Organizational Change Management

Results‑Oriented

Solutions Development

Education

Post‑secondary education

Job description

Job Description

As a leader in the new Operational Excellence team in Insurance, you will oversee and manage all business processes related to Individual New Business and Underwriting Operations, ensuring efficiency, quality, and continuous improvement. You will collaborate with various key partners within the New Business and Underwriting teams and across Insurance with the goal of achieving Operational Excellence. As someone with a strong bias for action, you will leverage your keen attention to detail, communication, and problem‑solving skills to continuously improve both client and employee experience, increase efficiency, and reduce waste.

What is the opportunity?

As a leader in the new Operational Excellence team in Insurance, you will oversee and manage all business processes related to Individual New Business and Underwriting Operations, ensuring efficiency, quality, and continuous improvement. You will collaborate with various key partners within the New Business and Underwriting teams and across Insurance with the goal of achieving Operational Excellence. As someone with a strong bias for action, you will leverage your keen attention to detail, communication, problem-solving to continuously improve both client and employee experience, increase efficiency, and reduce waste.

What will you do?

• Proactively drive the continuous improvement of processes to meet efficiency targets in the pursuit of Operational Excellence
• Identify existing process gaps, analyze to determine business benefits, and create/execute on a roadmap of opportunities to drive process efficiencies and improve both client and employee experience
• Maintain a deep and current understanding of the Individual New Business and Underwriting Operations area’s baseline performance against established metrics and collaborate with operations leaders to achieve performance goals
• Lead the creation and maintenance of detailed process documentation and have decision‑making authority over implementation of all process changes for Individual New Business and Underwriting Operations
• Provide oversight and direction on process and productivity impacts and considerations to strategic partners regarding the delivery and implementation of new initiatives for Individual New Business and Underwriting Operations
• Develop strong collaboration routines with key cross‑functional partners (ie. Operations leaders, Digital & Data team, Supplier Management) to maintain alignment on short and long‑term goals and ensure success in Achieving Operational Excellence
• Maximize efficiency and productivity through transformational thinking and drive to impact, creating an atmosphere of high performance where work is prioritized for greatest impact

What will you need to succeed?

Must-have

• Post‑secondary education
• Minimum 7 to 10 years of experience as a leader in operations / operational support, process design/management or strategic business implementation
• A growth mindset, bias for action and focus on continuous improvement and efficiency
• Proven track record of leading and driving change through problem solving, impact and influence
• Excellent communication skills and keen attention to detail

Nice‑to‑have

• Lean Six Sigma Training and Certification (Green Belt or Black Belt preferred)
• Experience working in client‑facing operations
• Experience working with technology/systems used in Operations

What’s in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high‑earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

• Client Counseling
• Commercial Acumen
• Critical Thinking
• Customer Relationship Management (CRM)
• Decision Making
• Long Term Planning
• Organizational Change Management
• Results‑Oriented
• Solutions Development

Additional Job Details

• Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
• City: Mississauga
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: INSURANCE
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2025-12-02
• Application Deadline: 2026-01-03

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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