Senior Customer Advocate — Booking & Experience Leader

Boldr; Remote; CAD 45,000 - 60,000; Full time

Job summary

A dynamic company in customer service is seeking a Senior Customer Advocate to handle customer inquiries and convert them into bookings. You will provide exceptional support through phone, chat, email, and social channels. Ideal candidates should have 2–3 years of experience in hospitality or a service-driven environment, alongside strong problem-solving and communication skills. Join us to create memorable experiences for travelers.

Benefits

Flexible work hours

Travel discounts

Professional development opportunities

Qualifications

• At least 2–3 years of customer service or support experience.
• Experience in travel, hospitality, or service-driven environment.
• Previous experience in a sales-related support role.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Convert customer inquiries into new bookings or purchases.
• Collaborate with internal teams to manage bookings.

Skills

Customer service experience

Problem-solving skills

Emotional intelligence

Attention to detail

Multitasking ability

Tools

Google Workspace

MS Office

HubSpot

Intercom

Job description

A dynamic company in customer service is seeking a Senior Customer Advocate to handle customer inquiries and convert them into bookings. You will provide exceptional support through phone, chat, email, and social channels. Ideal candidates should have 2–3 years of experience in hospitality or a service-driven environment, alongside strong problem-solving and communication skills. Join us to create memorable experiences for travelers.