Senior Claims Examiner

DWF Law LLP; Remote; CAD 75,000 - 90,000; Full time

Job summary

A leading global legal services provider is seeking a Claims Examiner for its Canadian office. This remote role involves investigating complex claims, assessing coverage, and providing exceptional customer service. The ideal candidate will have a university degree, over eight years of liability claims experience, and strong negotiation skills. The company values diversity and offers a supportive work environment where all team members can thrive. If you're ready for a rewarding challenge, apply now.

Benefits

Inclusive work environment

Support for professional development

Qualifications

• Minimum eight years of liability claims experience.
• Ability to work independently and in a collaborative setting.
• Strong oral and written communication skills.

Responsibilities

• Investigate complex claims on various liability matters.
• Evaluate claims to determine exposure to clients.
• Implement litigation management programs on assigned files.
• Provide outstanding customer service to all stakeholders.

Skills

Liability claims experience

Customer service skills

Negotiation skills

Effective time-management

Bilingualism in French

Education

University degree or college diploma

CIP designation (preferred)

Job description

Why join us?

Our Canadian office is currently recruiting for a Claims Examiner. Under the direct supervision of the Claims Director and Senior Claims Staff, the Claims Examiner will perform customer service and claims functions within all lines of commercial business, but with particular emphasis on General Liability Claims and Professional Liability claims. The incumbent will ensure timely disposition of mid-size to large claims with the purpose of achieving timely resolution / cost‑effective settlements on behalf of DWF Claims Canada Ltd. and its clients, both international and domestic. This position can be remote from anywhere in Canada.

Responsibilities

• Investigate complex claims through adjusters and counsel on CGL, Professional Liability, Wrap‑up liability, and other liability claims.
• Evaluate information on all types of claims and damages to determine the extent of exposure to the client and carrier.
• Assess insurance claim coverage, liability, and quantum.
• Effectively implement a litigation management program on assigned files.
• Set reserves within authority and make claim recommendations concerning reserve changes to the appropriate client(s), as well as documenting files with clear, well‑written file notes summarizing activities on each file.
• Provide outstanding customer service and work well with brokers, insureds, clients, third‑party claimants and other stakeholders as necessary in the adjustment of claims. Mentor junior and intermediate staff.

What will help you succeed in this role?

• A university degree or college diploma.
• Eight or more years of liability claims experience.
• Completion of or pursuing the CIP designation is preferred.
• Possession of or close proximity to obtaining an Ontario Insurance Adjusters License, or an equivalent license from another province.
• Commercial claims‑adjusting experience with knowledge of the Lloyds Market.
• Ability to work independently and assimilate learning materials on many different subjects from various sources.
• Strong oral and written communication skills as well as listening skills.
• Committed team player with a preference for working in a collaborative setting.
• Excellent negotiation skills with an aptitude for diplomacy.
• Strong customer orientation to respond to and support customer needs.
• Effective time‑management and organization skills.
• Bilingualism/ability to monitor and handle claims in French would also be considered an asset.

What we offer

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal‑opportunity employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for this role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities, and we foster a culture that places our colleagues at the centre of all that we do.