Seasonal This Way ONward Sales Associate - Richmond Centre

Gap Inc.; Richmond; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail company in Richmond is seeking a customer service associate to engage with customers and enhance their shopping experience. The role involves educating customers about products, promoting loyalty programs, and providing exceptional service. Ideal candidates are good communicators with problem-solving skills and a focus on continuous improvement. Opportunities for on-the-job training are provided.

Qualifications

• Effective communicator who engages with customers using technology.
• Focused on continuous improvement and open to feedback.
• Able to manage customer concerns professionally.

Responsibilities

• Provide excellent customer service and product education.
• Assist customers and locate merchandise efficiently.
• Promote loyalty programs to customers.

Skills

Good communication skills

Technology usage

Problem-solving

Customer interaction skills

Job description

Overview

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training