Revenue Operations Manager (AI Enablement & Process Design)

Course Merchant; Kitchener; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A growing SaaS company is seeking a Revenue Operations Manager to enhance operational efficiency and drive revenue growth. The ideal candidate will have over 5 years of experience in Revenue Operations, exceptional analytical skills, and a strong background in AI-driven processes. The role includes strategic business partnership, advanced analytics, and cross-functional project leadership, with a salary range of $100,000—$125,000 CAD.

Benefits

Tuition reimbursement up to $4,000 CAD

2 Paid Volunteer Days

Access to mental health services

Wellness Reimbursement

Flexible work arrangements

Competitive Benefits Package

Qualifications

• 5+ years in Revenue Operations, Sales, Marketing, or Business Operations.
• 3+ years leading scalable process improvements and change initiatives.
• 3+ years conducting deep analysis and developing predictive models.
• 5+ years in the SaaS sector.

Responsibilities

• Serve as a trusted advisor to Sales and Revenue Operations leadership.
• Drive AI adoption to enhance process efficiency and analytics.
• Lead development of scalable processes across global teams.
• Manage high-impact projects ensuring alignment with business objectives.

Skills

Revenue Operations & GTM Experience

Process Optimization & Change Management

Strategic Analysis & Executive Reporting

SaaS Industry Expertise

AI Knowledge & Application

Strategic Thinking

Analytical Rigor

Operational Excellence

Influence & Collaboration

Executive Communication

Change Leadership

Project Management

Adaptability

Education

Bachelor's degree related to Business or Operations

Tools

Salesforce

Excel

PowerBI

Tableau

Job description

Overview

The Revenue Operations Manager plays a critical role within the global Revenue Operations team, driving scalable, AI-powered, data-driven excellence across the sales and go-to-market ecosystem. This position is responsible for delivering key business insights to accelerate revenue growth, optimizing processes and championing AI adoption and enablement that enhance daily sales execution while fostering long-term scalability and efficiency.

A primary focus of this role is providing strategic business value to sales leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize revenue outcomes. The Senior Revenue Operations Analyst ensures the integrity and accuracy of CRM data—including pipeline, accounts, and contacts—enabling reliable reporting, planning, and strategic initiatives.

As an advanced Salesforce expert, you guide Sales, BDR, and Marketing teams in effective CRM utilization, account management, and training, ensuring alignment across global GTM teams and cross-functional partners. Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline workflows, improve forecasting precision, and enhance operational agility.

This role requires close collaboration with stakeholders across Sales, Marketing, Finance, and IT to align systems and processes with business objectives. The ideal candidate possesses a strong analytical mindset, a passion for operational excellence, and the ability to translate complex data into clear, actionable insights that drive business success.

Responsibilities

• Strategic Business Partnership: Serve as a trusted advisor to Sales and Revenue Operations leadership, delivering insights and recommendations that drive revenue growth, improve pipeline health, and support strategic planning.
• AI Utilization & Innovation: Drive AI adoption and application to enhance process efficiency, analytics precision, and business outcomes
• Scalable Process Design: Lead the development and optimization of scalable, repeatable processes that enhance sales productivity and operational efficiency across global teams.
• Advanced Analytics & Forecasting: Support the evolution of models to support key areas within RevOPs, such as forecasting, territory planning, and performance tracking. Translate complex data into actionable insights that inform executive decision-making.
• Cross-Functional Project Leadership: Manage high-impact projects across Sales, Marketing, Finance, and IT. Ensure alignment of tools, data, and processes with business objectives and operational scalability.
• CRM Governance & Data Integrity: Champion CRM best practices and data hygiene to ensure accurate, reliable data for reporting and strategic use. Act as a key stakeholder in system enhancements and governance.
• Change Management & Enablement: Lead change initiatives with structured communication, stakeholder engagement, and enablement strategies to ensure successful adoption of new tools and processes.
• Operational Insights & Reporting: Deliver executive-level reporting and dashboards that provide visibility into key performance metrics, sales effectiveness, and operational bottlenecks.
• Training & Knowledge Sharing: Partner with Sales Enablement to deliver training and documentation that supports adoption of systems and processes, ensuring teams are equipped to operate efficiently.

What You Will Bring To The Role

• Revenue Operations & GTM Experience: 5+ years in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment.
• Process Optimization & Change Management: 3+ years leading scalable process improvements, workflow automation, and organizational change initiatives across cross-functional teams.
• Strategic Analysis & Executive Reporting: 3+ years conducting deep analysis, developing predictive models, and delivering actionable business insights to senior leadership.
• SaaS Industry Expertise: 5+ years working within the SaaS sector, with a strong understanding of sales motions, pipeline management, and data-driven decision-making.
• AI Knowledge & Application: Understanding of AI-driven technologies, with experience utilizing AI for process automation, analytics enhancement, and operational efficiency improvements.
• Strategic Thinking: Ability to connect operational activities to broader business goals and long-term growth strategies.
• Analytical Rigor: Skilled in building models, interpreting data trends, and identifying root causes to drive informed decisions.
• Operational Excellence: Strong process orientation with a focus on scalability, repeatability, and continuous improvement.
• Influence & Collaboration: Builds strong cross-functional relationships and drives alignment across diverse stakeholders and leadership levels.
• Executive Communication: Presents complex data and strategic recommendations clearly and persuasively to senior leadership.
• Change Leadership: Effectively manages change by aligning stakeholders, communicating clearly, and driving adoption.
• Project Management: Balances multiple priorities and initiatives with strong organizational and time management skills.
• Adaptability: Thrives in a dynamic environment with shifting priorities and evolving business needs.
• Technical Skills:
  • Salesforce CRM: Advanced-level proficiency, including troubleshooting, and process optimization.
  • Excel & Data Modeling: Expert-level Excel skills (e.g., VBA, advanced formulas, pivot tables) for building scalable models and dashboards.
  • Sales Tech Stack: Familiarity with tools such as ZoomInfo, Outreach, Salesloft, Gong, BoostUp, Cloudingo, Ringlead and Chorus.ai to support sales execution and insights.
  • Presentation & Visualization: Expert in Microsoft PowerPoint and data visualization tools (PowerBI, Tableau) to communicate insights and recommendations effectively.
  • Collaboration & PM Tools: Proficient in tools like Microsoft Planner, Trello, Confluence, and similar platforms for project tracking and documentation.

Location Information

Our ideal candidate is located in Ontario. If you are located in another province, you will be required to work Eastern hours.

Base Salary

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range : $100,000—$125,000 CAD

EEO Statement

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing [e-mail] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

Why We\'re Awesome

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

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