Remote Support Representative Bilingual

Teladoc Health; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare provider in Ottawa is seeking a Tier 1 Patient and Member Support Representative to deliver outstanding customer service within a call center setting. The role involves managing inquiries through various channels, ensuring high customer satisfaction, and addressing concerns. Bilingual proficiency in English and French is essential, along with exceptional organizational and communication skills. This position offers flexibility with scheduling and valuable experience in virtual healthcare.

Benefits

Flexible work schedule

Experience in healthcare and tech

Competitive hourly wage of $24 CAD

Qualifications

• Exceptional empathy for understanding patient needs.
• Strong organizational skills to manage multiple priorities.
• Ability to adapt to new processes in a high-paced environment.
• Bilingual in English and French is required.

Responsibilities

• Provide customer service to patients and members via calls, emails, and chats.
• Address inquiries, resolve issues, and provide information about services.
• Ensure high customer satisfaction and handle crisis situations.

Skills

Telephonic communication

Problem-solving

Empathy

Organizational skills

Bilingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenge effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime:
  • Monday to Friday:5:00AM-9:00AM EST
  • Thursday and Friday: 8:00PM-12:00AM EST
  • Saturday and Sunday: 5:00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement