Remote Retention Specialist — Customer Care & Upsell

Cogeco Connexion; Remote; CAD 80,000 - 100,000; Full time

Job summary

A telecommunications provider is looking for a Retention Specialist to work remotely in Canada. The role involves managing customer inquiries about downgrading or disconnecting services while maximizing retention and sales opportunities. Candidates should have strong communication skills, a high school diploma, and previous customer service experience. The company offers flexible working conditions and a supportive environment.

Benefits

Flexible working hours

Attractive compensation

Discounted services

Career development opportunities

Qualifications

• Minimum 1 year of experience preferred.
• Prior retention and sales experience preferred.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Handle customer requests to downgrade or disconnect services.
• Resolve customer issues and enhance product value.
• Promote and upsell products during customer interactions.

Skills

Strong communication skills

Customer service skills

Negotiation skills

Detail-oriented

Self-motivated

Education

High School Diploma

Post-secondary education

Tools

Google Suite

Windows environment

Job description

A telecommunications provider is looking for a Retention Specialist to work remotely in Canada. The role involves managing customer inquiries about downgrading or disconnecting services while maximizing retention and sales opportunities. Candidates should have strong communication skills, a high school diploma, and previous customer service experience. The company offers flexible working conditions and a supportive environment.