Remote CXE: Adoption & Enablement Leader

Docker; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading container platform provider is looking for a Customer Experience Engineer (CXE) in Canada. The role involves ensuring customers achieve success with Docker by designing scalable engagement initiatives. Candidates should have at least 2 years in customer-facing roles, strong knowledge of Docker and DevOps tools, and excellent communication skills. This remote-first position offers flexibility, valuable perks, and an inclusive culture where creativity and collaboration thrive.

Benefits

Freedom & flexibility; fit your work around your life

Designated quarterly Whaleness Days

Home office setup

16 weeks of paid Parental leave

Technology stipend equivalent to $100 net/month

PTO plan

Training stipend for conferences

Equity in the company

Docker Swag

Medical benefits and retirement plans

Qualifications

• 2+ years in a technical or customer-facing role (e.g., Support Engineer, Implementation Specialist, or Customer Enablement).
• Strong understanding of Docker, containers, and modern DevOps tooling.
• Demonstrated experience designing scalable engagement initiatives.

Responsibilities

• Design and execute programs to drive customer education and adoption.
• Use analytics to identify adoption patterns and proactive outreach opportunities.
• Create enablement assets to accelerate activation and product usage.
• Gather feedback to inform product roadmaps and improvements.

Skills

Customer engagement

Data analysis

Excellent communication

Collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Gainsight PX

HubSpot

Marketo

Job description

A leading container platform provider is looking for a Customer Experience Engineer (CXE) in Canada. The role involves ensuring customers achieve success with Docker by designing scalable engagement initiatives. Candidates should have at least 2 years in customer-facing roles, strong knowledge of Docker and DevOps tools, and excellent communication skills. This remote-first position offers flexibility, valuable perks, and an inclusive culture where creativity and collaboration thrive.