Professional Conduct Administrator

Chartered Professional Accountants of British Columbia; Vancouver; On-site; CAD 59,000 - 71,000; Full time

Job summary

A professional accounting body in Vancouver is looking for a Professional Conduct Administrator to manage departmental processes and support case handling. The role requires strong organizational skills and the ability to manage communication with complainants. Qualified candidates will have over three years of experience in a relevant field, along with strong MS Office skills. Offering a competitive salary between $59,400 and $70,550 based on qualifications and experience.

Benefits

Competitive compensation package

Entrepreneurial environment

Professional development opportunities

Qualifications

• Minimum three years of experience in a Paralegal or senior Legal Assistant role.
• Intermediate proficiency in case management systems.
• Excellent interpersonal and communication skills.

Responsibilities

• Support file management and departmental processes.
• Draft formal communications and monitor compliance.
• Conduct research on case-related matters.

Skills

Strong organizational skills

Multitasking skills

Communication skills

Detail-oriented

Team collaboration

Education

Bachelor’s degree in Business Administration or related discipline

Tools

MS Office

Case management systems

SharePoint

Boardvantage

Job description

Position: Professional Conduct Administrator

Reports To: Manager, Professional Conduct

Contract Type: Fixed Term, Full Time (contract through March 2027)

We are seeking a dynamic, results‑driven individual with excellent attention to detail for the position of Professional Conduct Administrator. We are proud and honoured to have been recognized as one of BC’s Top Employers for a sixth consecutive year in 2025. Come join a collaborative network of like‑minded professionals and take the first step towards an exciting opportunity by applying to the position.

Job Summary

Reporting to the Manager, Professional Conduct, the Professional Conduct Administrator is responsible for supporting file management and departmental processes, overseeing maintenance of CPABC’s governing documents, assisting with case related research, conducting Professional Conduct checks, and supporting departmental initiatives.

Key Responsibilities

Case File Management & Support

• Draft and administer formal communications for departmental use, including:
  • Determination & Recommendation summaries;
  • Department notices for publication (e.g. website content, newspaper articles, etc.);
  • Fulfilling any administrative requirements (e.g. file retention, follow‑up, documentation, etc.);
• Communicate with Complainants and Respondents, including:
  • Responding to and answering questions where appropriate;
  • Escalating queries and issues as appropriate;
• Monitor and follow‑up on compliance with D&R settlement terms, including payment plans;
• Provide administrative support on Cease & Desist files, including monitoring compliance with requirements and issuing follow‑up communications;
• Populate the Investigation Authorization forms with background information;
• Conduct research on case‑related matters, including but not limited to Online research.
• Case manage bankruptcy and consumer proposal files;

Departmental Administration and Other Duties

• Assisting with the department’s General Inbox by triaging as necessary, and responding as appropriate;
• Provide administrative support for all governing documentation activities, including:
  • Assisting with the approval processes for any proposed amendments;
  • Maintaining current versions and arranging publication;
• Conduct Professional Conduct checks as requested by other departments within CPABC;
• Provide research and administrative support to various departmental initiatives; and
• Other duties and responsibilities as may be assigned from time to time.

Key Requirements

Knowledge and Experience

• Three (3) plus years of progressive experience in a Paralegal or senior Legal Assistant role, or similar Administrator capacity;
• Prior experience and intermediate proficiency with case management systems;

Demonstrated Skills and Abilities

• Strong organizational and multitasking skills
• Ability to work collaboratively as part of a team and independently with minimum supervision;
• Intermediate proficiency with MS Office, in particular Word, Excel, PowerPoint and Outlook
• Comfortable adapting to changing tasks and project requirements
• Excellent interpersonal, communication and presentation skills, both verbally and written
• A high degree of tact, diplomacy, and professionalism
• Meticulous attention to detail, refined organizational and time management skills.
• Proven self‑starter and team‑builder with the ability and aptitude to self‑motivate and take initiative with little supervision or direction
• Proven ability to prioritize competing requirements and deadlines under pressure.

Preferred Knowledge, Experience, Skills and Abilities

• Bachelor’s degree or post‑secondary qualification in Business Administration or a related discipline would be an asset;
• Familiarity with SharePoint and Boardvantage would be an asset, but are not required;

The starting annual salary for this position is between $59,400.00 and 70,550.00 per annum, based on candidates’ qualifications, experience, and internal parity. Exceptions may be considered with further review.

If this job outline describes you, we encourage you to apply through our online Careers Portal.

We thank all candidates who respond; however, only those selected for an interview will be contacted.

Why join our team?

CPABC offers an entrepreneurial environment with a competitive compensation package. At CPABC we live our core values:

• We Are Open
• We Work Together
• We Communicate
• We Improve Every Day
• We Are Professional
• We Laugh and Celebrate

About CPABC

The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and regulatory body for over 40,000 CPA members and 6,000 CPA students and candidates. CPABC carries out its primary mission to protect the public by enforcing the highest professional and ethical standards and contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior financial expertise, strategic thinking, business insight, and leadership to organizations. CPABC is proud to have been presented with a sixth consecutive BC Top Employer award in 2025.