Product Support Representative

Brandt Group of Companies; Regina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading construction and agriculture firm is currently seeking a Product Support Representative based in Regina. This role involves placing customer orders across a vast network, assisting customers with pricing and inventory, and working closely with various departments to ensure the best service. Ideal candidates will be tech savvy, with the ability to quickly adapt to multiple web applications, and ready to engage in continuous training. Join our dynamic team to enhance customer experience and operational efficiency.

Qualifications

• Ability to quickly adapt to multiple web applications and technical programs.
• Experience in customer service is preferred.

Responsibilities

• Provide pricing and inventory shipping times to customers.
• Assist customers by navigating multiple parts lookup programs.
• Help other Brandt field staff members.

Skills

Tech savvy

Ability to adapt to web applications

Customer service

Job description

Brandt is currently seeking a Product Support Representative located in Regina. This position will support our Construction & Forestry, as well as our Agriculture division.

This position is responsible for placing customer orders throughout our network of locations spanning from coast to coast. Brandt has a rigorous and comprehensive training program to educate on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will be tech savvy and have the ability to quickly adapt to multiple web applications and technical programs and resources.

Duties & Responsibilities

• Provide pricing and inventory shipping times to customers
• Assisting customers by navigating multiple parts lookup programs
• Providing assistance for other Brandt field staff members
• Dealing with multiple vendors to provide the customers with various options
• Continuous training to maintain the highest level of service
• Assisting other departments to achieve a harmonious working environment
• Various other duties as assigned