Pro Customer Service Sales

Home Depot; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major home improvement retailer in Vancouver seeks members for its Pro Customer Service/Sales Team. Applicants will provide exceptional service to professional customers including contractors and property owners, ensuring project success through product knowledge and collaboration. Responsibilities include driving sales, managing deliveries, and resolving issues. A commitment to maintaining a clean and organized work environment is essential. Additionally, bilingual skills may be advantageous depending on customer needs. Competitive pay ranges from $17.50 to $19.50 per hour.

Benefits

Paid vacation

Paid sick leave

Tuition reimbursement

401K with company match

Profit-sharing bonuses

Qualifications

• Bilingual communication skills may be preferred based on customer need.

Responsibilities

• Deliver exceptional experience for professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Monitor inventory and maintain customer service standards.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Pro Customer Service/Sales Position Types

• Pro Paint Sales Specialist - $19.50
• Pro Sales Associate - $18.50
• Pro Account Sales Associate - $19.50
• Pro Lot Loader - $17.50
• Pro Delivery Driver - $19.50

Benefits

The Home Depot offers various benefits as part of a total compensation package including: paid vacation1, paid sick leave2, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit-sharing bonuses, , and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full-time/part-time status). Click here for more information.

1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.

2 Sick time (Washington State, Spokane, and Tacoma) Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.

Sick time (Seattle) Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.

Job Posting

Available positions may vary depending on business need. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job-related knowledge, skills, experience, and availability.

Pay Range: $17.50 - $19.50