Power BI IT Reporting Analyst

Export Development Canada; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A financial Crown corporation is seeking a Power BI IT Reporting Analyst in a hybrid work environment. The role involves collaborating with teams to gather and analyze data for service performance reporting. The ideal candidate has at least 5 years’ experience in IT reporting, strong Power BI skills, and the ability to translate data into actionable insights. Candidates must be eligible to work in Canada and are encouraged to apply before the deadline on October 1, 2025.

Benefits

Relocation assistance

Inclusive work environment

Qualifications

• Minimum 5 years’ experience as an IT Reporting Analyst.
• Experience with medium or large financial institutions.
• Ability to support monitoring and performance analysis across systems.

Responsibilities

• Collaborate with teams to validate performance reporting data.
• Design and maintain Power BI dashboards tailored to stakeholders.
• Analyze performance data to track KPIs and support improvement.

Skills

Power BI expertise

DAX knowledge

Data integration

Analytical skills

Collaboration

Communication

Education

University degree in Computer Science, Information Technology, Data Analytics

Tools

Power BI

ServiceNow

SQL Server

Excel

Job description

Overview

Position: Power BI IT Reporting Analyst

Employment Type: Permanent

Location: Hybrid work environment (currently in office 2 days/week). This role can be performed from EDC’s headquarters in Ottawa or from Community Hubs in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver. Relocation assistance is available for eligible candidates.

Application deadline: October 1, 2025

About EDC: Export Development Canada (EDC) supports Canadian businesses to succeed globally as a financial Crown corporation providing innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Responsibilities

• Collaborate with Infrastructure & Operations teams to gather, validate, and consolidate data for service performance reporting.
• Design and maintain high-quality dashboards and reports using Power BI, ServiceNow, and Excel, tailored to business and stakeholder needs.
• Integrate and interpret data from multiple sources (e.g., SQL Server, ServiceNow, and other enterprise systems) to support a unified view of IT performance.
• Analyze service performance and user experience data to identify trends, track KPIs, and support continuous improvement across IT teams.
• Develop and deliver tailored reporting solutions that align with business objectives and promote data-driven decision-making.
• Translate complex data into actionable insights and guide the use of reporting tools and metrics for technical and business teams.
• Promote a customer-centric culture by delivering insights that support outcome-driven service improvements and enhance the user experience.
• Produce and maintain standard service performance reports and documentation for internal stakeholders.

What we are looking for

• University degree in Computer Science, Information Technology, Data Analytics, or related field.
• Minimum 5 years’ experience as an IT Reporting Analyst within an IT organization.
• Experience in a similar role with medium or large financial institutions.
• Power BI: Minimum 4 years' experience developing Power BI dashboards; strong knowledge of DAX and data modeling.
• General Data & Reporting Expertise with Power BI and ServiceNow Performance Analytics; data integration from SQL Server, Excel, and enterprise IT systems.
• ITSM & Observability Knowledge (ITIL familiarity); ability to support monitoring and performance analysis across systems.
• Analytical & Problem-Solving Skills; ability to translate findings into actionable insights.
• Collaboration & Communication; experience working with technical and business stakeholders.
• Adaptability & Business Fluency; ability to manage multiple priorities in a fast-paced environment.

What will make you stand out

• Power BI, ITIL, or ServiceNow certifications.
• Familiarity with data governance and CMDBs.
• Knowledge of IT operations and infrastructure reporting.
• Experience with automation tools or scripting for data extraction and transformation.
• Experience developing new metrics for a forward-thinking digital organization.
• ITIL, Agile, and/or Lean certifications.
• Bilingual in French and English.

Eligibility

• Eligibility: EDC is committed to fair employment practices and preference is for candidates legally eligible to work in Canada at the time of application. Canadian Citizens or Permanent Residents may apply. Government security screening requirements apply. This position is open to those who meet all essential requirements by the closing date.

This position is open to individuals who meet all essential criteria and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and contribute to our organization and its impact on development finance and global trade.

Apply today!

Want to learn more about EDC? Check our website here: https://www.edc.ca

EDC’s Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants for their interest in a career at EDC; however, only those selected for an interview will be contacted. Qualified candidates may be considered for similar roles at this level within EDC. If accommodation is required during the recruitment process, please contact the Recruitment team at [e-mail].