Personal Lines Account Manager: Growth, Renewals & Service

Mitchell & Abbott Group Insurance Brokers Ltd; Wallaceburg; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading insurance brokerage in Wallaceburg is seeking a Personal Lines Account Manager to oversee the full customer experience cycle. The role involves renewal reviews, preparing renewal letters, managing cancellations, and cross-selling insurance services. Candidates should have at least 3 years of personal insurance experience and possess R.I.B.O certification, with a preference for those working towards CIP or CAIB designation. The position offers a supportive environment with a commitment to diversity and inclusion.

Benefits

Health and dental package

RRSP match

Vacation days

Continuing education/education program

Hybrid work environment

Sick days

Qualifications

• Minimum 3 years personal insurance experience.
• Client development and relationship management experience.
• Self-starter with strong written and oral communication skills.

Responsibilities

• Manage the full end-to-end customer experience cycle.
• Renewal review, recommendations, and remarketing.
• Process change requests on company portals.

Skills

Client development

Interpersonal skills

Attention to detail

Written and oral communication

Organizational skills

Education

R.I.B.O certification

CIP or CAIB designation (preferable)

Tools

Outlook

Word

Job description

A leading insurance brokerage in Wallaceburg is seeking a Personal Lines Account Manager to oversee the full customer experience cycle. The role involves renewal reviews, preparing renewal letters, managing cancellations, and cross-selling insurance services. Candidates should have at least 3 years of personal insurance experience and possess R.I.B.O certification, with a preference for those working towards CIP or CAIB designation. The position offers a supportive environment with a commitment to diversity and inclusion.