Payments Business Analyst

Insight Global; Toronto; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading staffing and consulting company in Toronto is seeking a detail-oriented Business Analyst for their Payments team. The ideal candidate will have a Bachelor's degree and over 3 years of experience in banking or payments. Responsibilities include developing solutions, managing stakeholder relationships, and improving client experiences. The role requires strong analytical and communication skills in a fast-paced environment.

Qualifications

• 3+ years of experience in banking, cash management, payments, business analysis or a related role.
• Familiarity with ISO 20022 and file formats.
• Technical proficiency gained through education and/or business experience.

Responsibilities

• Develop solutions and make recommendations based on business strategy.
• Support the execution of strategic initiatives with stakeholders.
• Lead change management and handle execution tasks.

Skills

Analytical skills

Reporting skills

Problem-solving skills

Communication skills

Stakeholder management

Excel proficiency

Data analysis tools

Education

Bachelor’s degree in Business, Economics, Information Systems, or a related field

Tools

Excel

Job description

Overview

Job Title: Business Analyst – Payments

Location: Toronto, ON

Department: Payments

Reports To: Director – Payments Product Management

We are seeking a detail-oriented and proactive Business Analyst to join our Payments team. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about driving excellence. You will play a key role in supporting initiatives that enhance our payments capabilities, improve client experiences, and streamline internal processes.

Responsibilities

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Leads change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Competes internal and regulatory reporting.
• Acts as the day-to-day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
• Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
• Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
• Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
• Develops, implements, and monitors key metrics and action plans to optimize financial performance.
• Continuously improves processes to identify issues and deliver optimal customer experience.
• Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
• Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
• Analyzes data to identify trends, patterns, and opportunities for improvement.
• Collaborates with stakeholders to create process maps, workflows, and documentation to support business requirements and operational changes.
• Monitors KPIs and performance metrics to evaluate the success of initiatives for senior leadership.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Bachelor’s degree in Business, Economics, Information Systems, or a related field.
• 3+ years of experience in banking, cash management, payments, business analysis or a related role.
• Strong analytical, reporting and problem-solving skills.
• Familiarity with ISO 20022 and file formats.
• Proficiency in Excel and other data analysis tools.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to work independently and manage multiple priorities.
• Working knowledge of retail and business banking environmental awareness / understanding.
• Technical proficiency gained through education and/or business experience.
• Influence, collaboration & team skills - In-depth.
• Data driven decision making - In-depth.
• Methodology and process – good
• Desirable: Software and systems architecture knowledge – good BMO Experince

About this opportunity

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.