Overnight Support Worker (CC)

WoodGreen Community Services; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community service organization in Toronto is seeking an Overnight Support Worker to provide essential services to seniors in a supportive housing program. This part-time role requires strong interpersonal and crisis management skills, with a focus on safety and resident support during nighttime hours. Experience with vulnerable populations and effective communication are essential. Competitive hourly wage of $24.48 is offered.

Qualifications

• 3 years of experience working with older adults and/or seniors with mental health/addictions issues.
• Ability to lift 40lbs.

Responsibilities

• Provide reception services to staff and residents.
• Ensure the safety of the building after hours.
• Implement crisis response strategies when necessary.

Skills

Ability to interact effectively with high risk marginalized individuals

De-escalation and boundary setting skills

Written and interpersonal communication skills

Conflict resolution and crisis intervention skills

Education

2 Year diploma in social services or certification in security

Tools

Computer operation

Job description

Overview

Competition : (CC)

Position : Overnight Support Worker (CC)

Employment Type : Part Time Bargaining Unit (1 Vacancy)

Work Hours : 18 hours / week, Saturday and Sunday 10pm - 8am

Work Setting : Exclusively Onsite at 800 Vaughan Road

Salary : $24.48 / hour

Application Deadline : September 02 202 5 by 11 : 59 pm

Program Overview Supportive Housing Community Care

The Supportive Housing Program provides housing for seniors who have been street-involved and who may be experiencing mental health and / or addictions issues. The program provides onsite psychosocial primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Provide reception services to staff and residents living at in supportive housing program.
• Ensure the safety of the building and its occupants after regular business hours.
• Monitor activities in the common areas and the outside perimeter of the building through the security cameras / visual inspections and responds appropriately.
• Implement crisis response strategies including de-escalation support debriefing etc. when necessary.
• Complete hourly rounds on the participant floors.
• Provide after-hours supportive counselling to residents when required.
• Re-direct any visitors and responds to issues appropriately.
• Perform lock up and alarm duties in accordance to established procedures.
• Respond to the 24-hour resident personal alarm system according to appropriate procedures.
• Understand how to operate trouble shoot and contact the 24-hour response team for the emergency response system as necessary.
• Carry out appropriate First Aid responses when necessary.
• Work effectively with other team members including on site Personal Support Workers to address resident and building issues.
• Complete a detailed participant activity log & shift exchange reporting any incidents occurrences health and safety risks status of resident community resident interpersonal conflict.
• Understand risk management procedures and responds professionally and appropriately. This includes but is not limited to responding to all emergency situations such as managing a resident emergency (e.g. illness fire in the unit or building) or emergency that affects building operations (e.g. elevator breakdown power failure).
• This position will include some evening and weekend shifts monthly and is subject to exposure to second-hand smoke odors pests and clients potential use of inappropriate language or swearing.
• Might work in environments where there are pests
• Might work in environments where clients use substances
• Might work in environments wherein clients have incontinence issues
• Clients may exhibit responsive behaviours including profanities and expletives.
• Able to lift 40lbs

What You Bring to the Team

• 2 Year diploma in social services or certification in security.
• 3 years of experience working with older adults and / or seniors with mental health addictions issues and street involvement.

What Will Set You Apart

• Ability to interact effectively with high risk marginalized and vulnerable individuals.
• Demonstrated ability and experience dealing with aggressive behaviours and effective de-escalation and boundary setting skills.
• Demonstrated ability in written oral and interpersonal communication skills.
• Demonstrated ability to work independently within established agency policies and procedures.
• Demonstrated ability in conflict resolution and crisis intervention skills.
• Demonstrated use of good judgment.
• Experienced team player.
• Demonstrated competency with using computers databases and web-based applications.
• Knowledge of geriatric and aging issues.
• Knowledge of harm reduction approach.
• Knowledge of mental health act.
• Knowledge of community resources and various systems in Toronto.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

Required Experience :

Senior IC

Key Skills

Nursing Home Experience,Developmental Disabilities Experience,Direct Support,Computer Operation,Caregiving,Case Management,Special Needs,Training & Development,Child Protective Services,Experience with Children,Word Processing,Addiction Counseling

Experience : years

Vacancy : 1