Operations Technical Assistant

City of Medicine Ha; Medicine Hat; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government in Alberta is seeking an Operations Technical Assistant for a temporary full-time position. The successful candidate will provide technical, financial, and administrative support to the Electric Distribution Operations team. Key responsibilities include managing service requests, supporting customer inquiries, and maintaining safety standards. Applicants should have a diploma in Office Technology or Business Administration and relevant experience in a utility environment.

Qualifications

• Completion of a two-year diploma in Office Technology or Business Administration.
• Two years of experience supporting an operations group, preferably in a utility environment.
• Experience in customer service is an asset.

Responsibilities

• Handle incoming service calls and customer complaints.
• Administer service requests and work orders for electric distribution.
• Support apprenticeship program for powerline technicians.

Skills

Microsoft Office skills

Customer service skills

Problem-solving skills

Ability to work independently

Effective communication

Education

Two-year diploma in Office Technology or Business Administration

Tools

AutoCAD

ArcGIS

ERP systems

Job description

Join the City of Medicine Hat as an Operations Technical Assistant!

Temporary – Up to 6 months, Full time, On Site

The City of Medicine Hat is committed to fostering a positive, supportive, and engaging workplace where every employee can thrive. As our employees are our greatest asset, we strive to create an environment that ensures their experience is both rewarding and fulfilling. Through a focus on collaboration, innovation, and support, we aim to empower our team members to achieve their best while contributing to the success of our community.

Reporting to the Administrative Supervisor, the Operations Technical Assistant performs a variety of technical, financial and administrative support tasks that assist the Electric Distribution Operations team. The position requires customer service skills, and a dedication to working in a team environment while maintaining positive relationships with the public and key stakeholder groups.

Your key responsibilities

• Handle incoming service calls and customer complaints.
• Administer service requests and work orders for electric distribution and engineering.
• Interpret technical and financial data, as well as manage billing, payroll, accounts payable/receivable.
• Support apprenticeship program for powerline technicians.
• Manage Personal Protective Equipment procurement for the department and multiple departments.
• Coordinate the Streetlight Maintenance Program.
• Coordinate crews for electric-related tasks (Hi-Loads, hydrovacing, tree/streetlight maintenance).

What you bring

• Skilled in operating Microsoft Office. Ability to adapt to ERP systems, and familiarity with AutoCAD, ArcGIS and other drafting software are an asset.
• Strong understanding of Electric Utility operations.
• Ability to work independently with minimal supervision.
• Advanced problem-solving skills in a fast-paced environment.
• Proficient in prioritizing, multi-tasking, and scheduling.
• Commitment to corporate safety standards and confidentiality.
• Effective verbal and written communication, with the ability to interpret work orders, procedures, and technical information.

Qualifications

• Successful completion of a two (2) year diploma in Office Technology or Business Administration from a post secondary institution.
• Two (2) years of experience in supporting an operations group, preferably in a utility environment.
• Experience in customer service is an asset.
• An equivalent combination of management approved education and experience may be considered.
• This position has been identified as Safety Sensitive and requires the completion of a satisfactory pre-employment drug screen.

Pay range

• IBEW Distribution – Operations Assistant- Step 1 - $36.94 – Hourly
• IBEW Distribution – Operations Assistant- Step 2 - $39.94 – Hourly
• IBEW Distribution – Operations Assistant- Step 3 - $42.95 – Hourly