Operations Team Member

Saunders Farm; Ottawa; On-site; CAD 100,000 - 125,000; Part time

Job summary

A family entertainment farm in Ottawa is seeking an Operations Team Member to support daily activities and provide exceptional customer service. Responsibilities include managing parking facilities, assisting visitors, and ensuring a safe environment. Candidates should have previous customer service experience and strong communication skills. This role offers an hourly wage of $16-$17 with additional perks like discounts on merchandise and food.

Benefits

20% discount on merchandise

50% discount on farm food

Two free passes to the farm

Staff Pass for visits

Qualifications

• Previous customer service experience is beneficial.
• Strong communication and interpersonal skills.
• Ability to work outdoors in various weather conditions.

Responsibilities

• Assist in the setup and maintenance of farm attractions.
• Provide excellent customer service to visitors.
• Monitor safety in the parking area and address concerns.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Attention to detail

Physical fitness

Positive attitude

Job description

Overview

Why Saunders Farm

Come join our creative team at Saunders Farm! We cultivate fun times great food and lasting memories. Help us achieve our goal of becoming the most amazing family farm in the world.

Our competitive wage and perks include :

• 20% discount on merchandise sold in the Saunders Farmshop
• 50% discount on farm food while you are working
• Two free passes to the farm for friends & family (2)
• A Staff Pass to visit the farm when not working

The Role

As an Operations Team Member you will play a crucial role in supporting the daily operations of Saunders Farm. Working closely with the Operations Team Leader and other team members you will contribute to creating a safe enjoyable and memorable experience for farm visitors. Your responsibilities will encompass various tasks that help maintain the farms attractions facilities and guest services. You will assist in managing the parking facilities to ensure the efficient and organized flow of vehicles entering and exiting the parking area. You will provide exceptional customer service to visitors helping them navigate the parking process smoothly and addressing any inquiries they may have.

Your key responsibilities will include :

• Assist in the setup operation and maintenance of farm grounds and attractions to ensure they are safe and ready for use.
• Assist in providing excellent customer service to farm visitors by addressing inquiries providing directions and ensuring their needs are met.
• Report any safety concerns or incidents to supervisors and follow emergency protocols as needed.
• Participate in cleaning and maintaining farm facilities restrooms and common areas to ensure a clean and organized environment for visitors.
• Be prepared to assist in different areas of operations based on changing needs and busy periods.
• Work closely with other farm team members to ensure smooth coordination and seamless operations.
• Familiarize yourself with emergency procedures and be prepared to assist guests during evacuations or other emergency situations.
• Ensure the proper utilization of parking spaces maximizing capacity while maintaining a well-organized layout.
• Direct traffic within the parking area to maintain a steady and orderly flow of vehicles.
• Provide information and directions to visitors regarding parking rates locations and any special event-related instructions.
• Address customer inquiries concerns and requests in a courteous and helpful manner.
• Monitor the parking area for safety hazards unauthorized parking and suspicious activity reporting any security concerns or incidents to appropriate personnel.

To be successful in this role you will need

• Previous customer service experience especially in a fast-paced environment is beneficial.
• Strong communication and interpersonal skills for interacting with visitors and team members.
• Ability to work outdoors in various weather conditions and stand for extended periods.
• Attention to detail and the ability to multitask effectively.
• Ability to remain calm under pressure and handle difficult customer situations professionally.
• Flexibility in working hours including weekends holidays and evenings.
• Physical fitness and the ability to stand walk and perform physically demanding tasks for extended periods.
• Positive attitude enthusiasm and willingness to contribute to a fun and energetic atmosphere.

Saunders Farm Inc. is an equal-opportunity employer. Should you require accommodations at any stage of the application process please contact

Employment Type: Hourly

Experience: years

Vacancy: 1

Hourly Salary: 16 - 17