Operations Manager

Christian Dior Couture; Vancouver; On-site; CAD 70,000 - 85,000; Full time

Job summary

A luxury fashion brand in Vancouver is seeking an Operations Manager to oversee daily management of non-selling functions at the boutique. Responsibilities include training staff, managing payroll, enforcing company policies, and ensuring effective inventory control. The ideal candidate will have over 5 years of retail management experience and strong organizational skills. The position offers an annual salary range of $70,000-$85,000 plus benefits and bonus eligibility.

Benefits

Comprehensive medical, dental, and vision coverage

Short and long-term disability benefits

Annual paramedical coverage of $1,250

Qualifications

• 5+ years of retail store management experience with a focus on operations.
• Ability to work full-time, including weekends and holidays.
• Strong communication and organizational skills.

Responsibilities

• Oversee compliance with company policies and procedures.
• Train and manage store associates in operations tasks.
• Ensure accurate inventory management and perform regular cycle counts.
• Lock and secure the store, ensuring safety compliance.
• Assist with payroll management and scheduling.

Skills

Store operations management

Customer service

Payroll management

Inventory control

Communication

Training and development

Job description

Position

Operations Manager

Reports To

Boutique Manager / Boutique Director

Job Purpose

Working with the Boutique Management as part of the leadership team, the Operations Manager is responsible for the day‑to‑day management of the non‑selling functions of the Boutique. Responsibilities include overseeing payroll, POS functions, shipping and receiving, after sales, loss prevention, supply orders, controlling expenses, facilities maintenance and assisting in management of all areas of boutique operations as needed.

Tasks And Responsibilities

• Oversee compliance of all associates with established company policies, procedures, and standards.
• Train, coach, and manage all associates in execution of operations tasks, including POS procedures, return procedures, alteration requests, safety and security procedures.
• Monitor the accuracy of receiving, transfers, damages, and returns‑to‑vendor to maintain inventory accuracy.
• Ensure adequate security and compliance with safety codes and ordinances.
• Conduct regular inventory cycle counts as directed.
• Coordinate communication between the store and central distribution and/or corporate inventory control.
• Produce and maintain operational reports and records to ensure adherence to company policies and procedures.
• Ensure that all back‑of‑house operations are properly set‑up and organized.
• Lock and secure the store and oversee compliance with all opening/closing and security procedures.
• Assist with payroll management and scheduling of associates, ensuring compliance with payroll budgets.
• Help solve problems that affect the store’s service, efficiency, and productivity.
• Provide and inspire outstanding service to our customers.
• Exercise judgment and discretion alone, and in conjunction with the management team, in day‑to‑day operations of the store.
• Any other tasks as assigned from time to time.

Skills And Competencies

• Ability to manage store operations, including payroll, customer service, shipping/receiving, alterations, and facilities management effectively.
• Ability to produce, complete, and maintain records and documentation pertaining to workforce.
• Ability to operate all equipment necessary to perform the job, including POS systems, inventory control systems, phone systems, cash register, sensor‑tag remover, and all other office equipment. Oversee operation and maintenance of all facilities and equipment used in the boutique.
• Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately.
• Ability to adjust priorities and manage time wisely in a fast‑paced environment.
• Ability to provide outstanding customer service.
• Ability to maintain a fair, consistent set of standards as they apply to workforce.
• Ability to communicate in a clear, concise, understandable manner, listen attentively to others, understand material, and provide instructions to department managers and associates.

Requirements

• 5+ years of retail store management, with a strong operations background.
• Ability to work a full‑time schedule including varied hours/days, nights, weekends, and holidays as needed.
• Strong interpersonal, communication, organization, and follow‑through skills.
• Physical ability to stand for extended periods, move and handle boxes of merchandise and fixtures throughout the store, lift, and perform all functions as set forth above.
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed.

Benefits

• The selected candidate will be offered a salary within the range of $70,000–$85,000 annually plus bonus eligibility.
• The rate offered will be dependent upon the candidate’s relevant skills and experience.
• Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, paramedical coverage of $1,250. annually, and short and long‑term disability.