Operations Coordinator

Localcoin; Canada; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A cryptocurrency service provider in Canada is seeking an Operations Coordinator to manage operations across over 1000 Bitcoin ATM locations. This role involves handling support tickets, resolving operational issues, and working closely with various service partners. The position is hybrid, requiring 4 days in the office and occasional travel. Ideal candidates have at least 2 years of relevant experience, excellent organizational skills, and are detail-oriented.

Benefits

Competitive Salary & Benefits

Hybrid Work Environment

Professional Development

Team Culture & Events

Impactful Work

Qualifications

• Minimum of 2 years of relevant experience.
• Proven ability to manage multiple high priority tasks.
• Strong attention to detail.

Responsibilities

• Manage and prioritize support tickets and escalations.
• Investigate, diagnose and resolve operational issues.
• Coordinate with internal and external service partners.

Skills

Organizational skills

Problem-solving

Communication skills

Attention to detail

Time management

Knowledge of lean/process improvement methodologies

Proficiency in Google Suites

Job description

Overview

Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the fastest growing Bitcoin ATM operator in the world.

At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you\u2019ll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way.

If you\u2019re a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, we look forward to hearing from you!

The Role

As an Operations Coordinator at Localcoin, you will collaborate with other coordinators to manage the operations of over 1000 Bitcoin ATM locations, hosted by our franchise partners such as Hasty Market, Gateway Newstands, Quickie Convenience as well as other independent retailers.

You will be responsible for managing and prioritizing support tickets, diagnosing and resolving operational issues, updating and maintaining internal databases and liaising with external service partners. You will also be working with various CIT (Cash-in-Transit) global logistics companies to manage the secure asset transportation of the Bitcoin ATM locations nationwide.

This position functions as a hybrid role, with an in office requirement of 4 days per week based out of our head office in Etobicoke, Ontario. Your work schedule will include weekend hours and you will report to our Associate Director of Operations. Some periodic travel to our partner locations may be required from time to time within North America.

What You\u2019ll Be Doing

• Manage and prioritize support tickets and escalations that come through the service desk
• Investigate, diagnose and resolve operational issues on our ATMs and report on the hypothesis of recurring operational issues to internal stakeholders
• Collaborate with internal and external partners to identify the problem and initiate the investigation process
• Coordinate with internal and external service partners (First Line Maintenance / Second Line Maintenance) to arrange onsite visits and ensure machine up-time
• Complete frequent and proactive updates and maintenance of information for all of our ATM\u2019s within the internal report systems and servers
• Collaborate with the Operations team on creating, maintaining and developing operational guides and documentation
• Assist in testing new server upgrades and auditing internal system and process improvements
• Conduct adhoc analysis on performance of BATM network to find suitable solutions for improving uptime of machines
• Assist / Support CIT Coordinator in tracking the daily operational list with the vendor partners
• Other duties as assigned

What We\u2019re Looking For

• Minimum of 2 years of relevant experience.
• Excellent organizational and time management skills
• Strong problem-solving and investigative skills
• Excellent interpersonal/communication and presentation skills with internal and external stakeholders
• Proven ability to manage multiple high priority tasks within a fast-paced and dynamic environment
• Nothing gets missed - Strong attention to detail
• Knowledge of lean/process improvement methodologies is an asset
• Proficiency in Google Suites and spreadsheets

What You\u2019ll Love About Us

• Competitive Salary & Benefits 9 We value and reward our team members.
• Hybrid Work Environment 9 Enjoy flexibility while being part of a dynamic team.
• Professional Development 9 Opportunities for learning and growth.
• Team Culture & Events 9 Regular socials, team meetings, and collaborative workspaces.
• Impactful Work 9 Play a key role in a growing company and make a real difference.

Localcoin is committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive and diverse we are, the more our work will improve. If you\u2019re determined and great at what you do, come as you are.

If you require accommodation at any stage throughout the recruitment process, please notify your talent team or send an email to [e-mail]

Please note: At this time, we are not seeking assistance from external recruiters or agencies

Localcoin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.