Membership Coordinator

Alpine Club of Canada; Canmore; On-site; CAD 40,000 - 60,000; Full time

Job summary

A notable Canadian outdoor organization in Canmore seeks a Membership Coordinator to enhance member engagement through exceptional customer service and support. The role involves managing the Membership CRM, coordinating events, and ensuring effective communication with members. Ideal candidates possess strong organizational skills, experience with CRM systems, and excellent communication abilities. Bilingualism is an asset, as is experience with volunteers. This position offers a supportive work environment with competitive benefits.

Benefits

RRSP Matching after 1 year

Paid sick leave

Health, dental, and insurance premiums covered

Discounts on ACC hut and HI hostel stays

Health spending account

Qualifications

• Experience working with volunteers or membership-based networks is considered an asset.
• Self-starter who can work collaboratively across teams.

Responsibilities

• Provide frontline membership and donor support via email and phone.
• Coordinate membership-related orders and appreciation programs.
• Manage day-to-day usage of the Membership CRM system.
• Support planning and execution of membership events.
• Assist with donor communications and event-related outreach.

Skills

Experience in communication and member/customer relations

Excellent writing, editing, and communication skills

Strong organizational skills

Ability to manage timelines

Bilingualism (English/French)

Tools

CRM software (HubSpot)

Job description

The ACC is a not-for-profit organization established in 1906 that has grown to include 33 backcountry huts and 25 volunteer‑run sections across the country. We also organize seasonal programs, such as our annual General Mountaineering Camp, as well as Shadow Lake Lodge and our hostel in Canmore. We have a rich history in Canadian Mountaineering and a dynamic team at the office to manage our diverse portfolios.

The Alpine Club of Canada is an inclusive and equal opportunity employer. All applicants will be considered for employment without attention to age, colour, race, gender, ancestry, ethnic origin, disability, or sexual orientation. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [e-mail].

JOB OVERVIEW

The Membership Coordinator reports to the Services Director and supports ACC members through excellent customer service and clear, consistent communication of member benefits and engagement opportunities. The role ensures that membership information and services are well‑integrated across ACC platforms and teams.

Working closely with the Adventure Team, IT, Communications, and the Senior Fund Developer, the role manages the Membership Customer Relationship Management (CRM) system, supports segmented outreach/communication, and contributes to meaningful engagement for members, volunteers, and donors.

A key part of the role includes supporting planning and execution of major annual membership events—most notably the Summit Shaker Celebration and the Summit Bid Fundraiser. This involves coordinating logistics, timelines, event delivery, fundraising partnerships, and communications in collaboration with other departments.

The position also coordinates member appreciation and grant programs, fulfills membership‑related orders, and supports projects as assigned by the Services Director.

IDEAL SKILLS AND QUALIFICATIONS

• Experience in communication and member/customer relations
• Excellent writing, editing, and communication skills
• Experience working with a CRM or membership database (HubSpot)
• Strong organizational and data management skills
• Ability to manage timelines and competing priorities in a collaborative, cross‑functional environment
• Experience working with volunteers or membership‑based networks considered an asset
• Bilingualism (English/French) is an asset
• Self‑starter who can work collaboratively across teams

RESPONSIBILITIES

Communications and membership database

• Provide frontline membership and donor support via email and phone
• Coordinate membership‑related orders, appreciation programs, and grant‑related follow‑ups
• Assist with mail processing and maintain mailing lists for ACC publications
• Generate accurate member and donor lists; support tracking of monetary and in‑kind donations
• Liaise with Communication/Marketing to integrate member benefits, program updates, and service enhancements into ACC‑wide messaging
• Coordinate reminders and educational content about member benefits, including donation options, feedback channels, and access to perks
• Ensure brand‑aligned messaging across member newsletters, surveys, and campaigns in close collaboration with Marketing & Communication

Member CRM management

• Manage day‑to‑day usage of the Membership CRM system
• Support the development of simple dashboards and engagement indicators for internal use
• Ensure membership data integrity in cooperation with IT and Marketing
• Develop dashboards or summaries to track KPIs in collaboration with the Services Director

Event Programming and Fundraising

• Support the planning and execution of the Summit Shaker Celebration and the Summit Bid Fundraiser, including logistics, timelines, communications, and event delivery
• Assist with donor communications, touchpoints, and event‑related outreach

Office and department support

• Coordinate ACC merch and CAJs inventory, order fulfillment, including post office runs.
• Perform additional office administration tasks, as assigned
• Support Board and Section Meeting logistics, including accommodation coordination, food orders, scheduling, and general logistical support
• Support cross‑team initiatives and tasks – Adventure, Communications, – as required
• Perform additional tasks assigned by the Services Director

CORE VALUES

The ACC’s core values guide our staff in their decision‑making; they serve as a compass for attitude and behaviour we exude daily. They promote unity among staff members, and determine how we should treat each other, members, and partners.

If we were in theatre, these core values would set the stage, but because we are in the backcountry, our core values set the ice. Acronym:

• S – Service: Providing exceptional service to our members and teammates. We understand that our purpose is to deliver good work that meets the needs of our members.
• E – Empowerment: Providing others with the space, knowledge, and resources to make decisions and try different approaches encourages autonomy, creativity, and innovation. Empowering individuals fosters a sense of ownership and responsibility, leading to increased engagement and effectiveness in achieving goals.
• T – Teamwork: Collaborating towards common goals of servicing our members and supporting each other through challenges promotes synergy, efficiency, and shared success. Effective teamwork leverages diverse skills, perspectives, and strengths, leading to enhanced problem‑solving and achievement of objectives.
• I – Integrity: Upholding transparency and following through on commitments builds trust and credibility within the organization and with external partners. Integrity serves as a moral compass, guiding decision‑making, and behaviour, and maintaining the organization’s reputation and ethical standards.
• C – Communication: Effective communication ensures that information is shared openly and respectfully, allowing for clarity, understanding, and collaboration among team members, partners, and stakeholders. Clear communication fosters trust and helps prevent misunderstandings or conflict.
• E – Environmental Stewardship: Being mindful of our environmental impact. Intentionally prioritize environmental stewardship in all our endeavors.

Communicate, collaborate, and create – that’s how we ACCelerate!

BENEFITS

• RRSP Matching after 1 year
• Paid sick leave
• Extended health, dental, and insurance premiums fully covered by employer
• Discounts on ACC hut and HI hostel stays
• Health spending account

Prior to receiving an offer of employment, the successful candidate will be required to submit copies of all required certifications and documentation, including a criminal records check. The Alpine Club of Canada wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only those candidates selected for interviews will be contacted.