MDS Sales Concierge -British Columbia

BD Nogales Norte; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global medical technology company is seeking an MDS Sales Concierge in Vancouver, Canada. The role requires 2 years of experience in customer service or sales support within the healthcare sector. Candidates should possess strong organizational and communication skills. The position includes responsibilities for managing customer relationships and sales support tasks, with an emphasis on collaboration within the team.

Benefits

On-site collaboration

Work-life balance

Equal Opportunity Employer

Qualifications

• 2 years experience in customer service or sales support in healthcare.
• Possess a valid driver's license and clean driving record.

Responsibilities

• Support customers with inventory updates and backorder management.
• Develop strong relationships with key contacts.
• Provide overall customer front line support for assigned territory.

Skills

Customer service experience

Sales support skills

Communication skills

Organizational skills

Education

University or college degree

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Salesforce.com

Job description

Overview

Join to apply for the MDS Sales Concierge - British Columbia role at BD Nogales Norte.

BD is one of the largest global medical technology companies. Advancing the world of health is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our MedTech products—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Sales Concierge, Medication Delivery Solutions (MDS) will work closely with the Account Manager(s), Clinical, Marketing and Operations to ensure positive customer relationships are established and maintained with key decision makers and influencers. Reporting to the National Sales Manager, the successful candidate will provide sales support in British Columbia (supporting western provinces as needed), to the Account Manager(s) within their assigned territory and act as a primary customer point of contact for the assigned territory for day-to-day enquiries.

Responsibilities

• Support Customers with inventory updates, backorder management, allocations, drop shipments, substitutions, product cross-referencing and rush shipments
• Establish, develop and maintain strong relationships with key contacts within hospitals and with local distributors in the territory
• On-site customer conversion support, when required
• Sample order coordination
• Processing of customer quotes
• Support for regional conference planning, as required
• Processing and dissemination of Notices of Conversion for supported territory
• Management of BIC (BD In Service Consultant) travel and lodging including processing of payments, as required
• Creation and dissemination to internal stakeholders of allocation and stock on hand reports, as required
• Perform post conversion audits in assigned territory
• Participate in 1 : 1 and / or monthly reviews with TMs and National Sales Manager
• Overall Customer front line Support for Assigned Territory
• Participation in RFP execution of the Pre, During and Post phases
• Represent our value propositions to customer base within the territory with a thorough understanding of the customer and the portfolios
• Uncover and share competitive intel and market insights
• Adhere to all Company policies and procedures
• All other duties as required

Education And Experience

• 2 years experience in a customer service, sales support, customer facing role within the healthcare industry
• University or college degree
• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards

Knowledge And Skills

• Ability to travel 20% of the time, including overnight travel
• Self-motivated, takes on additional responsibilities, and manages priorities with minimal supervision
• Strong knowledge of Microsoft Office software including Excel, Word, PowerPoint, Outlook
• Ability to prioritize and multi-task to get things done quickly
• Strong organizational and interpersonal skills with a creative mindset
• Excellent verbal and written communication and presentation skills required in a variety of presentation settings : one-on-one, small and large groups, with peers, and with senior leadership
• Ability to identify issues and develop effective solutions
• Efficiently manages time and prioritizes tasks
• Analyzes data to make informed decisions and strategies
• Flexibility to adapt to changing market conditions and client needs
• Takes initiative, perseveres even in the face of obstacles and demonstrates passion for what they do
• Proven problem-solving skills; uses logic and methods to solve difficult problems with effective solutions

Preferred Qualifications

• Proficiency with SAP and / or JDE is an asset
• Adept with CRMs, specifically Salesforce.com, preferred

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. To learn more about BD, visit the BD Careers page.

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with applicable accessibility and human rights legislation, BD will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and / or assessment process. If selected to participate, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.