Marmot Basin Jasper AB Group Sales Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

An outdoor adventure company in Jasper, Alberta is seeking a Group Sales Supervisor to manage group bookings and coordinate events. The role involves supervising staff, ensuring excellent customer service, and effective communication across departments. The ideal candidate possesses strong leadership and project management skills, enjoys the mountain lifestyle, and is motivated to create positive experiences for guests. Competitive hourly pay and seasonal perks included.

Benefits

Staff Season Pass

Family discounts

Daily ski breaks

Free ski/snowboard lessons

Daily work transportation

Fun team atmosphere

Staff parties/events

Qualifications

• Fluent in English with excellent verbal and written communication skills.
• Strong customer service and negotiation skills.
• Ability to manage high-pressure situations and unsatisfied customers.

Responsibilities

• Manage group sales account, handle inquiries, and ensure positive customer resolutions.
• Coordinate with various departments for event planning and execution.
• Supervise Group Sales Agents and contribute to team meetings.

Skills

Problem-solving skills

Sales skills

Organizational skills

Communication skills

Project management skills

Leadership skills

Education

Business/Tourism related diploma or equivalent experience

Tools

Microsoft Office

Adobe Acrobat Pro

Project Management Tools

Google software

Job description

Overview

Location: Marmot Basin, Jasper, AB • Job type: Full-time • Reports To: Vice President

Summary: Winter 5 x 8hr shifts per week. Mid-September – Mid May. The first 90 days of employment is a probationary period. This is a full-time position, working 40 hours per week for Ski Marmot Basin. The ideal candidate should enjoy the mountain lifestyle offered in Jasper, while possessing excellent problem-solving, sales and organizational skills.

Responsibilities

• Group Sales Account Management / Reservations
  • Answer telephones calls and email inquiries.
  • Development and execution of mail, email, and phone campaigns
  • Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
  • Manage and facilitate scheduling for all group bookings, VIP customers, Lift passes, Rentals, Lessons, F&B, Transportation, Hotel distribution if required.
  • When required, sell window tickets, lessons, rentals, F&B and understand discounts, promotional coupons, voucher types and the billing process for third (3rd) party companies.
  • Handle cash, credit/debit transactions while using a Point-of-Sale System with policies and procedures that apply.
  • Complete all invoicing requirements and account cross checking.
  • Ensuring all pricing is accurately set up on Point-of-Sale Systems (RTP ) for billing purposes.
  • Follow up on completed visits – customer care & building relationships.
  • Other duties as assigned or required.

• Administrative Coordination
  • Ensuring interdepartmental cohesion and coordination is maintained through producing and circulating company-wide overviews and updates.
  • Maintain accurate records on database; updating contact information, visit details, notes, or feedback
  • Track sales and business contacts
  • Seasonal Reporting and end of season evaluation
  • Development and maintenance of departmental procedures, safety, and operations manuals and associated sales and customer booking forms.
  • General office duties such as filing, cleaning, inventory count, etc.

Leadership

• Directly supervising Group Sales Agents (2x staff)
• Providing support and cross departmental training to other teams manning the customer service desks
• Staff training
• Attend and contribute to weekly Revenue Management meetings, Department Head Meetings, Food and Beverage meetings, Sales and Marketing Meetings as well as Mountain Operations and Events meetings
• Conduct weekly sales center meetings for all departments (group sales, snow school, and rentals) and conduct weekly group sales team meetings
• Oversee the communication of all events and projected and budgeted visits to all departments on weekly basis
• Team leadership, guidance and performance management as well as staff scheduling with Dayforce HCM (Ceridian)
• Streamlining procedures and policies through-out departments and ensuring proper documentation is in place
• Attend and contribute to weekly Revenue Management meetings, Department Head Meetings, Food and Beverage meetings as well as Mountain Operations and Events meetings

Special Events

• Assist the Special Events Supervisor with administration of the following:
  • Coordination of Alpine Races and Training
  • Invoices and coaching tickets are prepared
  • Support Event Management
  • Event idea > Implementation > Event Details > Website/Social Content > Mountain Logistics
  • Coordination of Film Shoots
  • Parks Permission Letters? Waiver creation and retrieval

Key Strengths and Qualifications

• Business/Tourism related diploma or equivalent experience
• Strong project management skills and the ability to manage several projects and deadlines at once
• Fluent in English with excellent communication skills – verbal and written
• Strong customer service, sales and negotiation skills
• Must be able to develop and maintain relationships via telephone, email and in person
• Ability to deal with high pressure situations I.e. unsatisfied customers and multiple events happening at once
• Ability to work with multiple departments to ensure consistency of information
• Strong supervisory and leadership skills as well as confidence in quick decision-making
• Quick learner with knack for technology
• Eye for quality and attention to detail
• Experienced in data management, financial administration and report processing
• Expertise with Microsoft Office, Adobe Acrobat Pro, Project Management Tools, Google software’s to create advanced reports and electronically fillable reservation forms
• Goal-oriented self-starter with a high level of motivation, organization, productivity and integrity
• Team player with strong interpersonal skills – comfortable working in a small team and across different departments
• Passion for skiing, the outdoors and mountain lifestyle

Why Work With Us

Being the Group Sales Supervisor, you get to supervise a small tight-knit team with support from an energetic and friendly team from your first day. You won’t have a typical city office space; instead, you share 360-degree views of Jasper National Park’s beautiful mountains with lifelong friends and colleagues while thriving in a team atmosphere. If you’re the type of person who enjoys fresh mountain air and activities of a small mountain town, this job provides you with the grit of a professional salesperson while enjoying the laid-back mountain lifestyle.

The Group Sales primary roles and responsibilities involve coordinating School/Youth/Adult Group Bookings and events, both regionally and internationally. You also work closely with the Marketing and Special Events team to assist in planning and executing events and activities on the mountain. Group Sales is a reliable resource that collects information and distributes information company-wide. The Group Sales Team will get to know the locals through the corporate pass program as well as take care of many of our ‘special guests’ that visit the mountain for site familiarization (FAM) visits.

No day is the same and if you can adapt in fast-changing environments and be quick on your feet, this is a role for you.

Marmot Perks

• Staff Season Pass
• Family discounts
• Daily ski breaks
• Free ski/snowboard lessons
• Daily work transportation
• Fun team atmosphere
• Staff parties/events

Job Details

• Pay Type: Hourly
• Job Start Date: Monday, September 15, 2025
• Job End Date: Friday, May 15, 2026