Manager Resident Experience Luxury

York Property Management; London; On-site; CAD 50,000 - 70,000; Full time

Job summary

A property management firm in Ontario is looking for a Manager of Resident Experience. The ideal candidate will manage day-to-day operations, provide exceptional customer service, and work closely with maintenance teams. Responsibilities include conducting inspections, addressing resident inquiries, and ensuring property standards are met. The role demands strong attention to detail and excellent communication skills. A commitment to a supportive work culture and career development opportunities is emphasized, along with the importance of maintaining inclusive workplace values.

Benefits

Career development opportunities

Employee recognition program

Supportive team culture

Qualifications

• Demonstrated knowledge of Landlord and Tenant Act.
• Ability to use and/or learn how to use new technology.

Responsibilities

• Manage day-to-day customer service and administration of the property.
• Conduct Move-In Inspections with new residents.
• Respond to inquiries from prospective residents.

Skills

Excellent customer service and public interaction skills

Time management skills

Effective verbal and listening communication skills

Strong attention to detail

Ability to learn new technologies

Job description

Why Work With Us?

At York Property Management, We’re Committed To Creating a Workplace Where Employees Thrive. From Fostering Collaboration To Celebrating Successes, We’re Here To Support You Every Step Of The Way With

• Supportive Team Culture: Work with a welcoming and inclusive team that values your contributions.
• Career Development Opportunities: Advance your career with opportunities for growth, mentorship, and leadership.
• Employee Recognition Program: Your hard work and loyalty does not go unnoticed with our peer recognition program.

Manager Of Resident Experience - Luxury

Reporting to the Community Manager, The Manager of Resident Experience - Luxury is responsible for day-to-day customer service and administration of the residential property on behalf of York Property Management. The Manager of Resident Experience supervises the cleaning associate assigned to their buildings and works in collaboration with the Maintenance Technicians assigned to their buildings.

Priorities change regularly in this position, and the employee must be flexible and willing to change responsibilities as required.

Responsibilities

Renting Suites (when advised)

• Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
• Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter
• Send Rental Applications and submit received completed applications into property management software

Move Ins, Outs and Unit Turnover

• Ensure all Leasing Documents are received and uploaded to property management software, including payment
• Meet with new residents to provide keys and complete Move-In Inspections with new residents
• Submit Notices to Vacate to Head Office immediately upon receipt and deliver Move Out Instructions to residents
• Schedule and conduct Preliminary and Final Move Out Inspections and attach to resident’s file

Resident Experience

• Provide exceptional customer service by dealing with resident matters as they arise in a professional manner
• Ensure the health, comfort and safety of residents
• Maintain detailed records of resident interactions / notes in propertyware and upload documents and pictures (where required) in a timely manner
• Receive maintenance requests and follow-up with Maintenance Technician regularly to complete requests in a timely manner

Maintain York Cleaning Standards & Inventory Management

• Conduct regular inspections to ensure cleaning tasks meet York Property standards and address deficiencies promptly
• Weekly meetings with cleaners to check in, coordinate vacant suite cleaning, and special projects
• Monitor cleaning supplies and equipment to maintain appropriate stock levels and avoid overstocking

Experience & Other Requirements

• Excellent customer service and public interaction skills
• Ability to use and/or learn how to use new technology
• Strong attention to detail and accuracy on documentation
• Demonstrated knowledge of Landlord and Tenant Act
• Effective verbal and listening communication skills
• Time management skills

York Property Management (YPM) manages 4,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs 130+ individuals working at the corporate office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our Vision is to create and maintain rental properties that all of our residents are proud to call home.

York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.

Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check. A benefits package will be offered at 3 months of employment.

This posting is for an existing vacancy. We appreciate all applications. However, only those selected for an interview will be contacted.