Manager Hospitality Guest Services

City of Burnaby; Burnaby; On-site; CAD 142,000 - 159,000; Full time

Job summary

A municipal government located in Burnaby is seeking a Manager for Hospitality Guest Services to oversee operations of various venues. The successful candidate will ensure high-quality guest experiences while managing costs and leading staff effectively. A bachelor’s degree in Hospitality Management and at least 5 years in management roles are required. Exceptional communication and customer service skills are essential, alongside a valid BC Driver’s License. This position offers a competitive salary and requires a commitment to operational excellence.

Qualifications

• Minimum of 5 years of management or executive experience in hospitality.
• Considerable knowledge of guest services and food operations.
• Valid Driver’s License for the Province of British Columbia.

Responsibilities

• Manage operational efficiency of hospitality venues.
• Ensure high-quality guest experiences.
• Prepare operational strategies and cost controls.

Skills

Customer service

Leadership

Inventory control

Budget management

Communication

Education

Bachelor’s degree in Hospitality Management/Business

Tools

Various software applications

Job description

Manager Hospitality Guest Services

Competition No: 2025-355

Duration: Regular Full Time

Salary: $142,501 - 146,482 - 150,445 - 154,371 - 158,352/year with $9,492 Annual Stipend

Last Updated: 12/9/25

Reporting to the Director PRC Enterprise Services the Manager, Hospitality & Guest Services is responsible for the operational management of the City’s hospitality venues and guest-service portfolio, including restaurants, cafés, banquet halls, event facilities, and catering services. In this role your responsibilities will include ensuring high-quality guest experiences, maintaining operational efficiency, providing staff leadership, and effectively generating revenue within hospitality service lines. You will participate in implementing short- and long-term plans, programs, and policies to meet the existing and emerging needs of Council and customers in addition to establishing goals and objectives with the division while supporting strategic direction set by the Director. Additional responsibilities include preparing operational strategies and readiness plans for potential expansion, ensuring cost controls and efficient use of resources, and overseeing menu planning, product offerings, and promotions to maximize customer satisfaction and revenue. You will work with suppliers to evaluate new products and ensure pricing and product development align with budgetary and customer needs. Furthermore, you will manage inventory systems, evaluate reports on stock use, wastage and shrinkage, and ensure cost‑effective procurement. Maintaining effective working relationships with staff, the public, suppliers, users, and community groups will be essential in addition to ensuring compliance with health and safety standards, resolving workplace issues, as representing the division as needed. Performs related work as required.

Qualifications include a bachelor’s degree in a related field of study (Hospitality Management/Business) is preferred with a minimum of 5 years of management or executive experience in hospitality and guest services, ideally across multiple service lines such as restaurants, catering, guest services, large‑scale food‑and‑beverage operations, or hotels. The role requires considerable knowledge of policies, rules, methods, practices, materials, and procedures used in guest services, hospitality and food service management, and food operations. You will also have considerable knowledge of inventory control and cost pricing; health standards and regulations pertaining to the preparation, serving and sale of food and beverages; budget preparation, management and monitoring; the types, prices, quantities and sources of equipment, merchandise, food and beverages required to provide restaurant and catering services. Optimizing the guest experience, maintaining operational efficiency, providing leadership to staff, and effectively generating revenue within the hospitality service line is a key component to this position. Furthermore, our ideal candidate will come equipped with the ability to manage their responsibilities, communicate clearly and tactfully, build and maintain effective relationships with customers, staff, suppliers, and partners. Delivering high quality customer service and maintaining operational excellence is at the forefront of this position while also implementing systems, processes and services to improve efficiency and service delivery. Management level experience in hotel operations would be considered an asset. Skill in the use of various software applications and a valid Driver’s License for the Province of British Columbia is required.

This competition will remain open until it is filled.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted.

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Visit us at www.burnaby.ca

We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil‑Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present‑day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.