Machine Technician - North American Service Delivery Group

Canadian Bank Note Company; Surrey; On-site; CAD 55,000 - 75,000; Full time

Job summary

Join a leading company as a Machine Technician, where you'll ensure the operation of high-security printing equipment and handle client support effectively. This role demands strong technical skills and the ability to work both independently and collaboratively in troubleshooting equipment issues. With a focus on customer satisfaction and operational efficiency, you will travel to client sites as needed, and contribute significantly to service delivery.

Qualifications

• 2 years of experience providing hands-on technical support.
• Fluency in English required.

Responsibilities

• Monitor and maintain CBN equipment at customer sites.
• Perform 1st level support for hardware and software issues.
• Become a subject matter expert on security printing solutions.

Skills

Mechanical Knowledge

Troubleshooting

Critical Thinking

Interpersonal Skills

Education

Diploma or Degree in Electrical or Mechanical Engineering / Technology

Tools

Diagnostics tools

Job description

As a Machine Technician in our North American Service Delivery group you will be responsible for ensuring the continuing operation of CBN equipment that produces high-security printed products for our customer. We are looking for a proactive and detail-oriented professional to manage client issues and operational problems submitted through our ticketing system. The ideal candidate will be responsible for ensuring operational efficiency timely resolution of issues and maintaining client satisfaction.

Responsibilities

Customer Support and Issue Resolution

• Monitor and maintain CBN equipment located at customer sites and perform basic hardware repair and maintenance on workstations high-speed and desktop automated laser engravers printers laminators power supplies battery back-up batteries and other hardware as required.
• Triage customer issues and perform 1st level support for hardware software and basic networking problems. Ensure that all issues are addressed escalated (if needed) and resolved within the parameters of CBNs contractual Service Level Agreement.
• Liaise with the Regional Service Manager to ensure timely and efficient service delivery.

Specialist Knowledge and Documentation

• Become a subject matter expert (SME) on our security printing solutions and associated equipment and machinery.
• Once you have acquired the skills and knowledge that will allow you to travel independently to customer sites to plan perform and troubleshoot hardware and software installations create documentation that will grow the existing knowledge base.

Qualifications : Knowledge

• Diploma or Degree in Electrical or Mechanical Engineering / Technology or an equivalent combination of relevant education and work experience.
• Knowledge of the following :

Mechanical systems (gears bearing pneumatics)

• Electrical systems (voltage amperage resistance circuits wiring)
• Diagnostic tools and methodology

Soft Skills and Competencies

• Critical thinking skills

Analysis problem solving

• Interpersonal skills

Communication relationship building teamwork and collaboration

• Organization / time management / prioritization skills

Experience

• 2 years of experience providing hands-on technical support / troubleshooting
• Experience in a client-facing environment

Technical Environment

• Hardware and equipment - printers laser engravers electro-mechanical machinery etc.
• Basic fundamentals of networking is an asset

Mandatory Requirements

• Language : Fluency in English (reading writing speaking)
• Physical Demands : Ability to stand for prolonged periods (machine repairs and maintenance)
• Hours : Ability to work outside of normal business hours (Some on-call / after-hours work / travel occasionally required for repairs.
• Travel : Ability to travel domestically and internationally for initial training (passport required)

Domestic travel within Canada as per below :

Travel to local customer sites (lower mainland) approx. 1-3x / week

• Travel (fly) to remote sites within Canada approximately 2-3 days / every couple of months (dependent on operational needs)
• Security Clearance : Ability to obtain (in a reasonable timeframe) and maintain Government of Canada Secret (Level II) clearance.

Additional Information :

CBN designs and develops industry leading solutions for the following domains : Border Security Civil Identity Driver Identification and Vehicle Information Currency and Excise Control and Lottery and Charitable Gaming. To learn more visit.

As an Equal Opportunity Employer Canadian Bank Note Company Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women visible minorities people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive barrier-free selection processes and work environments.

If contactedregardingthis competition pleaseadvisethe interview coordinator of any accommodation measures you mayrequire.

Remote Work : Employment Type :

Full-time

Key Skills

Industrial Maintenance,Machining,Mechanical Knowledge,CNC,Precision Measuring Instruments,Schematics,Maintenance,Hydraulics,Plastics Injection Molding,Programmable Logic Controllers,Manufacturing,Troubleshooting

Experience : years

Vacancy : 1

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