Live-In Client Services Manager – Atlantic Canada

Earth Angels Home Care; Halifax; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

A home care services provider in Canada is seeking a Live-In Client Services Manager to lead and develop a new Live-In Care Program. This role involves managing caregivers, conducting client assessments, and ensuring high-quality service delivery across Atlantic Canada. The ideal candidate will have nursing credentials and extensive management experience in healthcare. Competitive compensation and opportunities for professional growth are offered.

Benefits

Health, dental, and vision insurance

Life insurance

Employee assistance program

Wellness program

Qualifications

• Minimum 5 years of progressive management experience in healthcare.
• Proven leadership overseeing care teams and client services operations.
• Deep understanding of home care regulations in Atlantic Canada.

Responsibilities

• Build and manage the Live-In program, driving operational excellence.
• Conduct in-home assessments and develop customized care plans.
• Recruit and manage caregivers, ensuring high-quality service.

Skills

Leadership

Home care expertise

Operational acumen

Communication

Education

Licensed Practical Nurse (LPN) or Registered Nurse (RN)

Bachelor's degree in nursing or related field

Tools

Technology platforms for scheduling

Job description

Overview

Earth Angels Home Care is launching a Live-In Care Program to provide around-the-clock, continuous care to clients across Atlantic Canada. This service expands our mission to deliver exceptional, personalized care that enables individuals to live safely and comfortably at home.

We are seeking a Licensed Practical Nurse (LPN) or Registered Nurse (RN) with leadership and home care expertise to serve as the Live-In Client Services Manager. This high-visibility role will build and manage the Live-In program from the ground up, driving operational excellence, leading a team of caregivers, and ensuring world-class, tailored care for every Live-In client.

This role requires frequent weekly travel across Nova Scotia and other parts of Atlantic Canada to conduct in-home assessments, meet with clients and families, and support caregivers and branch teams. If you are a strategic thinker with a compassionate heart and a drive to innovate in home care, this is a rare leadership opportunity.

Position Summary

The Live-In Client Services Manager is the central leader for all aspects of the Live-In program, blending clinical expertise with operational leadership. You will personally conduct in-home assessments for Live-In clients and develop comprehensive, customized care plans to ensure safety, dignity, and quality of life.

This role requires a proactive, client-focused leader who can balance program development with direct, hands-on client care. You will act as the primary liaison among clients, families, caregivers, and internal teams to ensure seamless communication and exceptional service delivery, positioning Earth Angels Home Care as the premier Live-In provider in Atlantic Canada.

Key Responsibilities

Strategic Development & Operational Oversight

• Lead the design, launch, and ongoing refinement of the Live-In Care Program, including protocols, SOPs, and best practices to ensure consistency and quality across the region.
• Build scalable systems for client intake, caregiver scheduling, care plan management, and real-time communication for Live-In services.
• Continuously monitor and evaluate service delivery, identify trends, address challenges, and implement proactive improvements.
• Collaborate with regional leadership to integrate the Live-In program into broader organizational operations and growth strategies.
• Stay current with emerging home care trends, industry benchmarks, and evolving client needs to maintain a competitive edge.

In-Home Assessments & Care Planning

• Conduct comprehensive in-home assessments for prospective and active Live-In clients to evaluate care needs, safety, and personal preferences.
• Develop detailed, individualized care plans aligned with clinical standards, client goals, and family expectations.
• Reassess client needs regularly and adjust care plans as health conditions or circumstances change.
• Provide clinical guidance to caregivers and families to ensure safe and effective care.
• Act as the clinical face of the program, offering expertise and reassurance during critical decision moments for clients and families.

Talent Acquisition & Caregiver Management

• Recruit, screen, and onboard highly qualified Live-In caregivers who align with Earth Angels' values of compassion, professionalism, and excellence.
• Implement ongoing professional development programs to elevate caregiver skills and career growth.
• Develop a robust performance management system to ensure caregivers are accountable, supported, and motivated.
• Utilize advanced caregiver-client matching strategies to create harmonious and effective Live-In care relationships.

Client Relations & Advocacy

• Build deep, trust-based relationships with Live-In clients and families to ensure satisfaction and peace of mind.
• Serve as the primary point of contact for client concerns, resolving issues promptly and empathetically.
• Champion the voice of the client, advocating for preferences, dignity, and independence.
• Provide regular updates to families, offering transparency about care delivery and progress.

Quality Assurance & Compliance

• Maintain compliance with provincial and federal regulations, licensing requirements, and internal policies governing Live-In services.
• Conduct regular audits and quality checks, using data and feedback to drive continuous improvement.
• Ensure accurate documentation of assessments, care plans, progress notes, and client communications to meet regulatory and organizational standards.
• Promote a culture of safety, accountability, and excellence across all program activities.

Client Retention, Growth & Community Engagement

• Monitor client satisfaction using surveys, feedback sessions, and one-on-one conversations; implement strategies to enhance retention.
• Actively network within the community to build referral partnerships and raise awareness about Live-In services.
• Represent Earth Angels Home Care at professional events, conferences, and community outreach initiatives.

Travel & Provincial Leadership

• Travel weekly across the province to conduct client assessments, support caregivers, and oversee program implementation.
• Provide hands-on leadership to branch teams, ensuring consistent application of Live-In standards and operational excellence.
• Serve as a regional ambassador, fostering collaboration between branches and aligning provincial operations.

General Support & Leadership

• Work closely with the Regional Director and other senior leaders to support the organization\'s strategic objectives.
• Take on additional projects and responsibilities as needed to ensure the success of the Live-In program.

Qualifications

• Licensed Practical Nurse (LPN) or Registered Nurse (RN) designation in good standing.
• Bachelor\'s degree in nursing, healthcare administration, business management, or related field (preferred but not required).
• Minimum of 5 years of progressive management experience in healthcare, home care, or client services.
• Proven leadership experience overseeing care teams and client services operations.
• Deep understanding of home care regulations, standards, and best practices in Atlantic Canada.
• Strong operational acumen with the ability to design scalable systems and processes.
• Exceptional communication, interpersonal, and relationship-building skills.
• Adept at managing complex situations with sensitivity and professionalism.
• Proficiency in technology platforms for scheduling, reporting, and care management.
• Valid driver\'s license and reliable transportation for frequent weekly travel across the province.
• A passion for making a meaningful difference in the lives of clients and their families.

Why Join Earth Angels Home Care

• Play a pioneering leadership role in launching and growing a new province-wide program.
• Be part of a mission-driven organization committed to compassionate, client-centered care.
• Work in a collaborative environment with opportunities for career advancement.
• Competitive compensation package, travel allowances, and ongoing professional development.
• The chance to directly impact the quality of life for clients and their families.

Benefits

• Health, dental, and vision insurance
• Extended health care coverage
• Life insurance
• Employee assistance program
• Wellness program

Disclaimer

This job description outlines the core responsibilities and expectations of the Live-In Client Services Manager role. Duties may evolve based on the changing needs of the organization and clients. The employer reserves the right to modify or add to these responsibilities at its discretion.