Library Assistant (ASL 3)

New Brunswick Community College; City of Miramichi; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community college in New Brunswick is seeking a Casual Library Assistant to provide user support and assistance for library resources. Key responsibilities include handling inquiries, facilitating orientations, and supporting student services. Candidates must have a relevant qualification and experience in client service. The position offers a salary of $22.46 to $27.13 per hour and requires availability for flexible working hours.

Benefits

Professional development opportunities

Employee and Family Assistance Program (EFAP)

Qualifications

• Experience in a client service setting.
• Ability to navigate library resources and tools.
• Demonstrated professionalism and confidentiality.

Responsibilities

• Assist library users with inquiries and resources.
• Facilitate orientations and library services.
• Support Accessibility Services with testing.

Skills

Client service experience

Effective communication

Flexibility

Resourcefulness

Education

Certificate or Diploma in a relevant field

Tools

Microsoft Office Suite

Job description

Overview

New Brunswick Community College (NBCC) is committed to transforming lives and communities. The College is currently seeking a dynamic individual for the position of Library Assistant (ASL 3). When you work at NBCC, you are a valued team member and a part of a community of leaders who are driven by learning excellence and social and economic development.

Position Type: Casual

Location: Miramichi

Duration: September 2025 to December 2025

Salary Range: $22.46 to $27.13 per hour

Qualifications

Education and Experience:

• Certificate or Diploma in a relevant field, with demonstrated recent and related work experience.
• Demonstrated experience working in a client service setting.

Technical Skills:

• Demonstrated ability to navigate in a computerized and systems environment across multiple tools and platforms.
• High degree of proficiency with Microsoft Office Suite.
• Ability to facilitate library sessions and provide guidance on library resources.

Professional Skills:

• Ability to exercise flexibility, and to adapt in a fast-paced environment.
• Ability to communicate effectively.
• Ability to navigate and build relationships with students and stakeholders.
• Ability to maintain a high degree of professionalism and confidentiality.
• Demonstrated resourcefulness and solution-focused thinking.
• Ability to work independently with minimal supervision, and collaboratively within a distributed team.
• Service and results oriented.

Assets:

• Education in a library field and/or demonstrated experience working with library resources, databases, and websites will be considered an asset.
• Preference may be given to candidates who have experience working in a post-secondary environment.

Candidates must possess a valid Driver's License as travel will be required.

Candidates must clearly demonstrate how they meet these qualifications on their resumes.

Other combinations of education and experience may be considered as equivalent. Subject to competition response, the minimum qualifications may be raised.

Responsibilities

As part of the Student Services Team and reporting to the Head of Customer Service, Library Services and Student Experience, the Library Assistant is responsible for providing a variety of services to users of the Library at respective campuses. The successful candidate will provide user support and assistance for library resources, troubleshoot and escalate any concerns with finding resources as well as assist with reporting and data analysis.

In this role, key responsibilities will be to:

• Determine information needs, handle inquiries and provide assistance to all patrons of the library (e.g. students, faculty, staff).
• Understand the basic principles of Copyright.
• Facilitate onsite and/or virtual orientation presentations of library services and supports.
• Process student and staff IDs.
• Liaise with the instructors and Library Coordinators to provide guidance and support on available resources.
• Assist with the development of self-help guides and aids for students related to services in the library.
• Providing administrative support and guidance to students for accessing Tutoring, Laptop Loans and other services.
• Participate and assist with Library and/or Student Services projects as required.
• Support Accessibility Services with invigilation of Accommodated Testing.
• Assist with collecting data providing reports on the service unit statistics.

Flexible working hours may be required to meet the operating requirements of this position at NBCC.

Benefits

• A culture that is focused on nurturing a sense of belonging for all employees.
• A salary range of $22.46 to $27.13 hourly.
• Opportunities for professional development and training.
• NBCC supports the wellbeing of its employees. We provide free access to an Employee and Family Assistance Program (EFAP).

This position is a unionized position where the terms and conditions of employment are in accordance with the NBUPPE - Administrative and Program Support Services, Education Consultation and Development and Information Technology Collective Agreement.

All applicants must be eligible to work in Canada at the time of application.

The New Brunswick Community College (NBCC) is committed to being flexible in its operations and to the wellbeing of its employees. This includes considering reasonable requests for alternative work arrangements, when feasible, to meet the changing needs of the College and its students. In order to ensure our student needs are met, flexible work arrangements cannot extend beyond the New Brunswick border. NBCC employees must be living in a location that is a reasonable distance from one of our seven work locations around the Province.

We promote an equal opportunity work environment.

All interested candidates are invited to submit a detailed application, with a resume, online. All applications will be acknowledged upon receipt.