KYC Analyst

NeoPollard Interactive; Toronto; Remote; CAD 70,000 - 99,000; Full time

Job summary

A leading digital gaming company is looking for a KYC Analyst to support identity verification processes across regulated U.S. and Canadian markets. The successful candidate will review documents, ensure compliance with KYC regulations, and collaborate with internal teams to resolve issues. This position is remote and requires a keen eye for detail and experience in compliance operations.

Benefits

Comprehensive Health, Vision, and Dental Insurance

Life Insurance & AD&D Insurance

401K Savings & RRSP Program

Paid Vacation and Personal Time

Career Development Opportunities

Paid Parental Leave Program

Qualifications

• 1–2 years of KYC or compliance operations experience.
• Understanding of U.S. and Canadian identity documents and verification tools.
• High level of productivity and reliability.

Responsibilities

• Review and verify customer documents to validate identity.
• Perform enhanced due diligence for high-risk accounts.
• Collaborate with Support and Risk teams to resolve KYC issues.

Skills

Attention to detail

Communication skills

Knowledge of privacy laws

Experience with verification tools

Job description

We are NeoPollard Interactive Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services.

We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork — helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth.

We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space.

We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services.

We are NPi. Join us.

WHAT YOU WILL DO

We are hiring a KYC Analyst to support our identity verification processes across regulated U.S. and Canadian markets. You’ll be responsible for verifying customer-submitted documents and information, ensuring regulatory compliance with jurisdictional KYC/AML requirements, and helping maintain a secure and trustworthy player base.

RESPONSIBILITIES

• Review and verify customer documents (e.g., driver’s license, passport, utility bills) to validate identity and/or source of funds.
• Escalate high-risk cases and potential fraud to relevant teams (Fraud, AML, Risk).
• Perform enhanced due diligence (EDD) and ongoing monitoring for PEPs and high-risk accounts.
• Ensure all KYC documentation is collected, verified, and stored in compliance with FINCEN, FINTRAC, BSA, and local regulatory standards.
• Support internal and external audits or inspections.
• Collaborate with Support and Risk teams to resolve customer-facing KYC issues.
• Other duties as assigned.

WHAT YOU WILL BRING

• This position is remote and can reside in Canada or US.
• 1–2 years of KYC or compliance operations experience.
• Familiarity with U.S. and Canadian identity documents and verification tools.
• Strong attention to detail and ability to spot forged or manipulated documents.
• Experience working with third party monitoring software or similar tools.
• Understanding of privacy laws and audit requirements in both jurisdictions.
• Strong communication and cross-functional collaboration experience.
• The ability to escalation as necessary for confirmation of solutions or other options as needed.
• The ability to stay calm during times of crisis.
• Reliably delivers high quality work with strong attention to accuracy and detail.
• High level of productivity and output.
• Consistent and impeccable reliability due to high priority tasks to be completed within scheduled deadlines.
• This position is remote and can reside in Canada or US.
• Must have quiet and private workspace to work remotely.

WHY WORK AT NPI?
We hire the best.

We prioritize innovation.

We support and empower our team.

Join us as we continue to shape the future of the iLottery industry by delivering players’ favorite games across all channels and driving outstanding returns for good causes.

Our team member benefits include...

• Comprehensive Health, Vision, and Dental Insurance
• Life Insurance & AD&D Insurance
• 401K Savings & RRSP Program
• Paid Vacation and Personal Time
• Wellness and Employee Assistance Program (EAP) from Ulliance Life
• Company-Provided Laptop and Cellphone
• Career Development Opportunities, including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)
• Quarterly Performance-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
• Paid Parental Leave Program

ABOUT NEOPOLLARD INTERACTIVE

Born in the digital domain, NeoPollard Interactive LLC (“NPi”) is an award-winning supplier of best-in-class iLottery solutions to the North American lottery market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and is North America’s proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry’s top-performing game content as part of its innovative and comprehensive approach to partnering for iLottery success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)—both globally recognized industry leaders—NPi powers the most profitable iLottery programs. Visit us at www.neopollard.com.

Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.