Key Account Representative

The Pittsburgh Paints Canada Company LTD; Drummondville; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading coatings company is seeking a Key Account Representative to support high value clients. This role involves developing business strategies and identifying revenue opportunities while maintaining key client relationships. Candidates should have a high school diploma, at least 3 years of customer service experience, and be bilingual in French and English. The position allows for remote work with required daily travel within an assigned territory.

Qualifications

• At least 3 years of experience in customer service.
• Fluency in French and English is mandatory.
• Preferred experience with coatings or technical sales.

Responsibilities

• Develop contacts within owner accounts and contract chains.
• Communicate project developments to the commercial team.
• Maintain key intelligence in the CRM software.

Skills

Customer service acuity

Bilingual in French and English

Knowledge of Protective & Marine Coatings

CRM software experience

Education

High school diploma

Job description

Overview

As the Key Account Representative, you will provide ongoing support to high value clients. You will implement business strategies to achieve profitable business relationships and identify new revenue opportunities with major accounts. You will work remotely. You will report to the Regional Sales Director.

Responsibilities

• Develop multiple contacts within the owner account and contract chain to identify sources of influences vertically throughout our organization.
• Identify the contract chain progression including awards of key projects.
• Communicate all useful project development, contract awards and developments to the commercial team.
• Use company provided market data, including project data to both identify new project opportunities and track ongoing opportunities.
• Record, maintain, and report key intelligence within company provided CRM (Customer Relationship Management) software.
• Support and guide the PPC organization to coordinate product testing, new product development and technologies.
• Work closely with our distributor / partner in the Atlantic to support and grow the business.

Qualifications

• High school diploma required, with at least 3 years of experience with stellar customer service acuity.
• Must be fluently bilingual in French and English languages.
• Have knowledge of Protective & Marine Coatings or similar sectors where technical sales knowledge is used.
• NACE Certification Level I is preferred, but not required.
• CRM software experience preferred while previous coatings experience is sought after.
• Daily travel within an assigned territory; must have valid driver's license.