IT Support Technician

Heartland Coca-Cola Bottling Company, LLC; Calgary; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading Canadian bottling company is seeking an IT Support Technician for their Calgary facility. This role involves resolving IT/OT issues, improving operational performance, and providing on-site and remote support. Candidates should have a college diploma in IT, 5+ years of IT experience, and strong communication skills. This position offers opportunities for professional growth within a diverse and inclusive organization.

Benefits

Diverse and inclusive workforce

Professional development opportunities

Qualifications

• Minimum 5 years of IT work experience required.
• At least 3 years in OT network systems support is needed.
• Strong written and verbal communication skills required.

Responsibilities

• Lead OT network systems at the production facility.
• Provide support for IT hardware and software issues.
• Ensure health and functionality of OT network systems.

Skills

Network infrastructure

IT/OT integration

Cybersecurity

Communication skills

Education

College diploma in Information Technology or related field

Bachelor’s Degree preferred

Tools

O365

Azure

Intune

MDM

Job description

About This Opportunity

We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Calgary Coca-Cola Bottling facility, while also providing remote support to other Coke Canada locations. The IT Support Technician is responsible for resolving manufacturing-related IT/OT issues and improving operational performance by providing supporting hardware, software, controls, networks, cybersecurity, and machine connectivity.

Responsibilities

• Lead and assist OT network systems and IT operations at the production facility, ensuring timely resolution of technical issues and continuous improvement of operational performance.
• Maintain regular communication—both written and in-person—with department heads, end users, and leadership to keep stakeholders informed of key OT network activities and support needs.
• Provide on-site support for all IT hardware and software-related issues.
• Image, configure, and deploy PCs and other IT hardware.
• Serve as the primary point of escalation for IT issues at the manufacturing facility.
• Provide remote support and escalation coverage for other Coke Canada sites as needed.
• Ensure the health, stability, and functionality of OT network systems, including secure vendor remote access.
• Support the management of the OT network system lifecycle, ensuring compliance with cybersecurity and operational standards.
• Act as a liaison between IT and Production facility by gathering site-specific requirements.
• Assist with audits and compliance efforts related to OT systems, ensuring alignment with relevant cybersecurity and operational standards.
• Coordinate and document IT/OT network-related training specifically for the manufacturing facility.
• Create and maintain documentation for OT network systems, ensuring an organized and up-to-date library of technical resources.
• Provide off-hours and on-call IT support as needed, including evenings, weekends, and holidays.

Qualifications

• College diploma in Information technology, Computer Science, or a related technical discipline, or a Bachelor’s Degree in these fields (preferred), is required.
• A minimum of 5 years of IT work experience is required, including at least 3 years of experience in OT network systems support and integration.
• Experience managing or administering manufacturing process controls networks, OT/IT infrastructure within manufacturing operations.
• Advanced understanding of network infrastructure, computer hardware, and enterprise architecture, with the ability to support complex IT/OT environment.
• Fundamental knowledge of cybersecurity, O365, Azure, Intune, MDM.
• Ability to generalize manufacturing technology and solutions and effectively communicate complex solutions to leadership.
• Experience working with third-party vendors and system integrators, including specifying hardware and software for controls and managing related projects.
• Knowledge of a variety of enterprise-grade network components including servers, managed switches, wireless LAN controllers, firewalls, PCs and peripherals.
• Strong written and verbal communication skills.
• Willingness to travel to other sites as needed, with a maximum travel requirement of 20%.

About Us

About Us: Proudly Canadian and Independently Owned, We are Coke Canada!

Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide. For more information about Coke Canada Bottling, please visit cokecanada.com

Important

All offers of employment at Coca-Cola Canada Bottling Limited ("Coke Canada Bottling") are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people. For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling 1-844-383-2653 or email [e-mail].